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SalaryOpenTech Alliance is seeking a highly experienced and detail-oriented in-office Senior Manager to lead a team of Dedicated Self-Storage Managers. This role is pivotal in maintaining efficient operations, ensuring customer satisfaction, and driving revenue growth across all our managed sites. We seek a candidate who demonstrates strong leadership, exceptional organizational skills, and a comprehensive understanding of self-storage operations.
Company Overview: At OpenTech Alliance, we are a dynamic, fast-paced company supporting over 6,000 facilities with our diverse products, services, and applications. We champion innovation, world-class customer service, and offer extensive opportunities for career growth. Our ethos revolves around cultivating a culture where highly engaged individuals passionately help people, adapt to change, and operate with integrity and a positive attitude.
Key Responsibilities:
Provide strategic leadership to the Dedicated Managers Supervisor and support guiding a team of remote (in-office) self-storage managers across multiple locations.
Work collaboratively with on-site teams to enhance sales processes, objectives, and performance of their phone, web, or in-person interactions.
Oversee the smooth operation of clients' remotely managed self-storage facilities by OpenTech's Remote Managers.
Train and integrate new Dedicated Managers, ensuring they understand company operations and customer service standards.
Monitor and analyze KPIs, identify improvement areas, and execute action plans for the RM team.
Function as a direct contact for our Clients's Owners and their management teams to quickly abate any issues and act as a CRM to support their accounts and facilities.
Focus on customer satisfaction, addressing and resolving escalated issues efficiently.
Work with the INSOMNIAC® Live! Operations leadership teams, CSMs, BDMs, and Senior Executives to develop strategies for revenue growth and increased occupancy rates.
Ensure each facility is well-maintained clean, and presents a professional image.
Conduct regular performance, financial, and procedural audits for accuracy and compliance.
Stay abreast of self-storage industry trends to enhance operations and customer experience.
Promote a positive, collaborative work environment focusing on teamwork, communication, and employee development.
Requirements:
Proven 5+ years of experience in a District Management role within the self-storage industry.
In-depth knowledge of self-storage operations, including leasing, agreements, performance metrics, and maintenance coordination as needed.
Demonstrated leadership ability to manage and inspire a diverse team.
Strong problem-solving and decision-making skills aimed at operational excellence.
Experience in customer-centered roles such as retail sales, restaurant, or sales associates.
Energetic, outgoing personality with a customer-oriented approach.
Ability to exercise sound judgment in line with business rules established by OpenTech and our Service Self Storage clients.
Excellent communication and interpersonal skills for building a positive team and customer relations.
Highly organized and detail-oriented, capable of handling multiple tasks.
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Phoenix, AZ 85029: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 2 years (Required)
- Self-Storage manager: 3 years (Required)
Work Location: In person
