Client Relationship Specialist

We are a growing registered investment advisor (RIA) firm looking to hire a Client Relationship Specialist. The Client Relationship Specialist provides high quality client service to our clientele and supports our Operations and Sales teams. Our main values are integrity, experience, & commitment. We want our employees to have a great work/life balance, but a career with challenging goals, and a long-term career path.
Duties and Responsibilities
Some duties include, but are not limited to:

• Responds to service requests in timely and professional manner while achieving high levels of accuracy.
• Maintains consistent and positive client communication through proactive client meetings, service calls, as well as ongoing support and assistance.
• Works with financial advisors to deliver high quality customer service.
• Provides ongoing support and assistance to financial advisor during client appointments as needed.
• Maintains customer relationship management (CRM) database by inputting customer profile, and updates and documentation of all client communications.
• Prepares new account, service forms, and checks for errors.
• Conducts research to find answers to financial related questions as requested.
• Assists clients with new account opening process and financial transactions along with providing updates to the client during these activities.
• Maintains up-to-date knowledge of benefits provided by cities employing current and potential clients.
• Assists management with various company projects

The Client Relationship Specialist may occasionally be required to travel out-of-state, work on weekends, or work during special events. Typical hours are 8:00 AM to 5:00 PM, Monday thru Friday. (Please note: Hours are subject to change)
Qualifications

• Preferred FINRA Securities License 65 or

7/66 (for 7/66 must have registration with RIA within past two years)

• Preferred 2 years experience in the financial industry
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and proficient in customer relationship management systems (CRM) such as Salesforce would be preferred but not required
• Subject to a background and drug test

Salary and Benefits

• Salary: $50,000 minimum based on experience and licenses
• Participation in Profitability Bonus Opportunity
• Paid holidays
• Medical, Dental and Vision Insurance
• Disability Insurance – Short-Term and Long Term
• Term Life and AD&D Insurance
• Accrued paid time off
• Up to 4% matching 401K after one year

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Mesa, AZ 85201: Relocate before starting work (Required)

Work Location: In person