Clerical Healthcare Administrative Specialist

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver.
SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students learning experience. SAIE values student centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Divisions strategic priorities are:

• Enrich the holistic student experience
• Elevate & Embed diversity, equity & inclusion
• Engage purposeful partnerships
• Enhance staff development, learning & wellbeing
• Enact sustainable practices & operations

SAIE includes Housing and Residential Education; Student Engagement; Fraternity and Sorority Life; Health and Counseling Center; Inclusion & Equity Education; Disability Services Program; The Cultural Center; Access & Transitions; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; Budget, Operations, and Division Resources; New Student Programs; Parent & Family Engagement; and Community and Driscoll Commons.
The Health & Counseling Center (HCC) is an on-campus facility that provides a wide range of on-site medical and mental health services. Physicians, nurses, psychologists, nurse practitioners, physician assistants, and other professionals staff the HCC. All students enrolled for academic credit (full-time or part-time, undergraduate or graduate) may use the HCC. This position works in the Department of Health Promotion at the HCC.
This position works a minimum of one 10-7 pm shift per week during the academic year. The HCC provides a wide range of on-site medical and mental health services, along with advocacy, recovery and health promotion for the whole campus community. The University of Denver is deeply committed to Inclusive Excellence and Equity and we are especially interested in considering applications from members of underrepresented groups, first generation college graduates or who work on topics related to these issues.
Position Summary
The clerical Healthcare Administrative Specialist provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures.
Demonstrates competence and initiative by performing a variety of functions, including the following: registering patients and scheduling patient visits efficiently and accurately; facilitating reception area activities; performing necessary computer tasks; scanning medical records accurately and in a timely manner; recording charges and fees accurately on patients accounts; collecting charges, as appropriate, and accurately recording the collection thereof, maintaining HCC provider (medical and mental health providers) schedules, a variety of billing responsibilities (correct coding, payment and 3rd party billing revenue capture, accounts receivable), insurance advocate for the students, member of committees within the HCC, Student Affairs and Inclusive Excellence; facilitates appropriate resolution of student issues and/or complaints; performs routine clerical duties as assigned. Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies.
Essential Functions
Interacts with patients, visitors, and HCC staff in a courteous manner, and demonstrates a sincere initiative in meeting patient needs. Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA regulations. Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service towards patients, visitors, and co-workers.
Administrative
Scans and updates patients electronic medical records, i.e., scan specialists referred visit notes, emergency room notes, prescription requests, etc., notifies referring provider or nurse for review. Answers the telephone promptly and courteously; routes callers; takes complete and accurate messages and relays the information to the appropriate person with accuracy, courtesy, and speed; provides routine information via phone, e-mail and face to face; monitors patient needs in the reception area; maintains neat, clean, and safe work area. Performs clerical duties such as copying forms, mailing brochures, requests for records, letters, and other clerical duties upon request of the DAF and MBD.

• Enter students into the United Healthcare insurance database and notify them of their enrollment/benefits.
• Enter students into the Delta Dental insurance database and notify them of their enrollment/benefits.
• Enter referrals into UnitedHealthcare Student Resources
• Answer emails from the Info box.
• Send reminder emails/text messages (appointments, psych vitals, questionnaire completion)

Communication

• Creates, implements and oversees communications programs, be it internal or external, that effectively describe and promote DU HCC.
• Manages secure messages, text reminders, and communication with student
• Coordinates, updates, and improves the DU HCC marketing to encourage DU student utilization of HCC resources
• Assists and coordinates events outside of DU HCC i.e. flu clinics, sexual health clinics, and other health related events
• Design and deliver new student orientations with the DU community

Medical Records

• Ensures accuracy of CPT and ICD-10 codes
• Maintains patient electronic medical records
• Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA regulations
• Processes all faxes which includes scanning into patient charts, notifying providers of documentation, taking prescription requests to nurses

Insurance Duties

• Patient Scheduling Duties - Schedules patient appointments efficiently and accurately according to practice protocols. Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling patient appointments according to practice protocols. Coordinates patient flow and assures immediate priorities are satisfied such as registration, schedule changes, eligibility changes and students presenting in crisis or medical urgency. Instructs patients how to enter their information online through the secure web portal. Notifies provider when a patient has canceled or rescheduled an appointment.

Patient Billing

• Assures the accuracy of CPT and ICD-10 codes on patient visit according to the nature of the service rendered. Answers staff questions related to billing and collection. Notifies appropriate parties of any missing information. Generates patients bills for services rendered and records all collections. Provides information and instruction to patients about charges and billing options.
• Processes payments and the daily financial packet. Tracks accounts receivable and aging of accounts and generates reminder notices accordingly.
• Schedules patient appointments efficiently and accurately according to practice protocols. Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling patient appointments according to practice protocols.
• Coordinates patient flow and assures immediate priorities are satisfied such as registration, schedule changes, eligibility changes and students presenting in crisis or medical urgency. Instructs patients how to enter their information online through the secure
  web portal. Notifies provider when a patient has canceled or rescheduled an appointment.

Knowledge, Skills, and Abilities

• Working knowledge of Microsoft Suite Products
• Knowledge of basic office equipment (phone, fax, copier, credit card machine, etc.)
• Typing minimum 40 words/minute
• Computer data entry.

Required Qualifications

• Associates Degree or 2-5 years customer service in a healthcare environment or related field or 2-5 years customer service related experience.
• Experience with computerized data collection, billing and account tracking systems.
• Working knowledge of medical billing and coding.

Preferred Qualifications

• 2-5 years customer service in a healthcare environment
• Bachelors Degree
• Experience in medical coding and terminology.
• Experience in Electronic Medical Record software.
• Exceptional interpersonal skills, exemplary written and oral communication skills, and strong organizational and time management abilities.
• Ability to manage multiple projects at the same time.
• Ability to work effectively with diverse constituents.Ability to handle sensitive and confidential information.

Working Environment
1. Standard office environment.
2. Unexpected interruptions occur often and stress level is moderate to high.
3. Noise level is quiet to moderate.
The work environment is a busy office setting, which features a fast pace, frequent interruptions, and daily contact with the public. The environment involves balancing a variety of priorities and responding quickly to emerging problems.
Physical Activities
1. Ability to sit in front of a computer for an extended period of time.
2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.
Work Schedule
M-F 8 am - 5 pm with up to 2 evenings to 7 pm during the academic year.
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) February 12, 2024.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 8.
Hourly Range:
The hourly range for the position is $24.00 - $27.80
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
1. Resume
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; Equal Pay Act; Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers' Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.