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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
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Job Description
ServiceNow is looking for a highly motivated and experienced individual to join as the Senior Director of Business Operations of Product & Solutions Marketing (PSM). In this critical role, you will work closely with the SVP of Product & Solutions Marketing to provide strategic support, facilitate communication and collaboration, drive operational efficiency, and ensure the successful execution of key initiatives. You will be an essential partner to the SVP of PSM, playing a pivotal role in enabling the achievement of organization wide goals and driving the overall success of ServiceNow's Product and Solutions Marketing strategy.
You will need to be self-directed, comfortable with ambiguity, and excellent at communications in a fast-paced environment while driving high quality results. You will develop relationships across the highest levels of the organization and leverage knowledge of our culture, goals, and business approach to enable organizational clarity, effectiveness and impact across ServiceNow.
As the Senior Director of Business Operations, you will lead a team whose primary purpose is to scale PSM and streamline how PSM operates.
What you get in this role
- Strategic Partnership Collaborates closely with the SVP of PSM to understand the vision, objectives, and priorities of PSM, marketing and ServiceNow. Provide strategic advice, recommendations, and insights to inform decision-making and drive organizational success.
- Business Operations Defines, designs, lands and manages the PSM’s rhythm of business (ROB). Works with senior leaders inside PSM and across ServiceNow to achieve key outcomes. This includes tracking and planning the execution AND impact of our work. Business Operations standardizes interlocks with other key stakeholders inside PSM and with marketing, sales and BU leadership. Drives business review cadence. Identifies and takes actions to improve performance; anticipates business challenges.
- Maximizing/ Extending the Leader Influences and advises on strategic decisions, content, and expertise. Builds and manages relationships with senior stakeholders in PSM, marketing, sales and BUs. Prepares and delivers targeted communications. Synthesizes information into insights for business decisions. Leverages expertise to influence and support people management.
- Operational Excellence Develops and implements operational processes, systems, and frameworks to streamline work, improve efficiency, and enhance the overall effectiveness of PSM. Identify areas for process optimization and drive initiatives to achieve operational excellence.
- Project and Program Management Lead and oversee key PSM projects and initiatives. Define project scope, objectives, timelines, and deliverables. Coordinate resources, manage dependencies, and ensure successful project execution. Examples: Annual and quarterly planning, strategic initiatives, SKO, Knowledge, World Forums and Summits.
- Stakeholder Management Build and maintain strong relationships with internal and external stakeholders, including senior executives, cross-functional teams, vendors, and partners. Represent the SVP of PSM in meetings, conferences, and other relevant forums as required.
- Organizational Health Monitors and supports team/organization health and culture. Leads culture initiatives and manages the organizational blueprint/headcount management. Manages operating expenses (OPEX) and budget management procedures/processes. Also, handles internal organizational health measures and key performance indicator (KPIs) management.
Qualifications
To be successful in this role you have:
- Bachelor's degree in marketing, business administration, or a related field (Master's degree preferred).
- Proven track record of driving operational efficiency and process improvement within a marketing organization.
- Excellent project management skills, with the ability to lead cross-functional teams and manage multiple initiatives simultaneously.
- Successful track record in influencing senior stakeholder groups, as well as sophistication in internal advocacy in a large, dynamic and highly matrixed environment.
- Exceptional communication skills including interpersonal skills, verbal/written/presentation skills, with attention to detail.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Ability to work in a fast-paced, dynamic environment and adapt quickly to changing priorities.
- 8+ years of experience in product marketing, with a focus on strategic program and/or project management in an enterprise-level, matrixed organization, working across global stakeholders, multiple functions, and complex interdependencies.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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