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Form of workMaximus currently has an opportunity for a CCO Communications Specialist to join our team. The CCO Communications Specialist creates and edits a wide variety of unique internal communications materials across the entire Contact Center Operations team for Maximus
Essential Duties and Responsibilities:
- Create and edit a wide variety of unique internal communications materials with tailored messages based on analyses of target audiences and business objectives.
- These materials may include executive memos, corporate policies, corporate department campaigns and announcements, and global employee communications.
- Collaborate with other departments to ensure that internal communications are clear and meet corporate brand standards.
- Analyze accessibility and usability of corporate intranet platforms and identify areas to streamline.
- Create and edit a wide variety of unique external communications materials with tailored messages based on analyses of target audiences and business objectives.
- These materials may include press and media alerts, prepared statements and messaging for public relations and crisis communications, blog and website content.
- Advise management on strategies to leverage communications materials in a manner that helps achieve business objectives.
- Conduct a brand adherence check for all marketing materials (advertisements, sell sheets, success stories and other marketing pieces) across all business lines and geographies.
- Provide feedback to marketing teams so that future pieces meet corporate guidelines.
- Help support corporate public relations strategies to increase the visibility of MAXIMUS subject matter experts, to include executive leadership.
- This includes working with and managing public relations firms, identifying opportunities for exposure and making recommendations to management, developing messaging, and creating media kits and developing relationships with relevant media.
- Perform other duties as assigned by leadership.
This position is fully remote and will require a home office.
Home Office Requirements:
- Reliable high-speed internet service
- Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
The 6 month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment.
Previous written communications experience is preferred
Minimum Requirements
Minimum Requirements:
- Bachelor's degree with 3+ years of experience.
- May have additional training or education in area of specialization.
- Develops solutions to a variety of problems of moderate scope & complexity.
- General application of concepts & principles.
- Contributes to the completion of organizational projects & goals.
- Frequent use and general knowledge of industry practices, techniques, and standards.
- Applies knowledge and skills to complete a wide range of tasks.
- Communicates on complex or sensitive issues or drafts such responses for supervisor or manager.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
