Ccn-Project Administrator

Maximus is seeking a CCN-Project Administrator. The Project Administrator is responsible for the support of a Veteran's healthcare call center project. This role will have responsibility to manage the project's LMS (Learning Management System), partner with client training team to ensure delivery of high-quality training materials, and produce reliable reporting to support training, performance, payroll, and invoicing.

This is a fully remote role within the Continental US.

Essential Duties and Responsibilities:

- Manage an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas as needed.

- Oversee the day-to-day functioning of the department and manage the development of routine and ad hoc reports in accordance with the schedule outlined in the contract.

- Evaluate the need for, and ensure the provision of, reporting necessary for operations.

- Provide staff with up-to-date statistics on applicable programs, community resources, and options for enrollees.

- Provide contractually required monthly and quarterly project status reports.

- Produce Performance Standards Analysis Report.

- Coordinate and evaluates the work of subordinates.

- Develop and maintain reports in areas including Call Center performance.

- Generate reports in accordance with schedules and provide reports, background information, and report summaries for internal and external use.

- Ensure accuracy and timeliness of reports in compliance with contract and project requirements.

• Maintain, troubleshoot and update LMS.
• Develop and maintain training reports, including LMS course completion, trainee performance, and class attendance.
• Develop and maintain a library of training and job aids.
• Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
• Responsible for designing, creating, analyzing, building, and distributing reports based on data collected by TMAX, client, vendors, and subcontractors to provide information regarding performance and compliance.
• Supervise the maintenance of updated inventory of reports and report distribution lists.
• Manage an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas, including Training and Workforce Management.
• Manage staff roster, including employee additions, removals, and maintaining accurate staff information.
• Use client systems and reports to understand performance and integrate into internally developed reporting as needed.
• Manage equipment process, including equipment shipping and returns to staff, set-up sessions and testing, invoice chargebacks, and communication with equipment vendor.
• Support invoicing and payroll processes by developing and maintaining reports through internal and partner systems.
• Streamline and automate processes to improve efficiency, quality and timeliness of reports and statistical analysis.
• Manage collaboration with stakeholders to perform internal needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.

• Bachelor's degree in related field or equivalent combination of education and experience.
• 3-5 years of related professional experience in a combination of training, operations and/or reporting in a call center setting.
• Develop solutions to a variety of problems of moderate scope & complexity.
• General application of concepts & principles.
• Contribute to the completion of organizational projects & goals.
• Frequent use and general knowledge of industry practices, techniques, and standards.
• Apply knowledge and skills to complete a wide range of tasks.
• Communicate on complex or sensitive issues or draft responses for management.

Preferred

¾ Healthcare industry experience including knowledge of health services.

¾ Military experience focusing on service delivery.

Working Conditions

• Ability to cover or work any work shift.
• Ability to work overtime or extra time, as needed.
• Works within a standard remote office environment, with no travel.
• Extensive computer work with prolonged sitting and wearing of headset.

**This job description indicates the general nature and levels of work expected of the incumbents. It is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, or competencies required of an incumbent. Incumbents may be asked to perform other duties as required.**

Maximus/Client will provide equipment; however, the following office requirements must be met:

Home Office Requirement:

Must have A quiet, private room with a door, that is free from distractions and conducive to acceptable performance of job duties.

Internet connectivity

All remote workers must have access to the internet via their internet service provider (ISP) by purchasing or maintaining a service that provides a minimum internet speed download of 50 Mbps internet connectivity, and 10 Mbps minimum upload speed.

Wi-Fi, Mobile hotspots, IPV 6 networks/services, and 5g Wireless ISPs (T-Mobile, Verizon, ATT, etc.) are not compatible with the client network/systems. Connectivity to the internet via Cat5 or 6 ethernet patch cable to the home router is required.

Hard-wired Ethernet

Please note that our client provides 3-6ft ethernet cables. If the router is located further than 6 feet from the workstation, staff need to purchase, at their own cost, a CAT5 or 6 ethernet cable long enough to reach the router. This must be purchased prior to the training start date and staff need to confirm that the cable does not create a safety hazard.

Working Phone Number

Staff working remotely are required to have a working smart phone capable of making/receiving calls and making/receiving text messages. The phone service cannot be solely dependent on an internet connection to place calls or send text messages. This requirement ensures that staff can communicate with their supervisor during internet or power outages. Staff are required to maintain active service through the course of this assignment.

Minimum Requirements

Minimum Requirements:
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Competencies

Technical Skills

Proficient data entry skills: Ability to meet daily call and chat requirements.

Team building/Team Player

Influence the actions and opinions of others in a positive direction and build group commitment.

Organizational Skills

Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources, detail oriented.

Information Management

Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

High Intensity Environment

Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Empathy / Customer Service

Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

Coping / Flexibility

Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Computer Literacy

Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Communication / People Skills

Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Commitment to Task

Ability to conform to established policies and procedures; exhibit high motivation.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.