Caseworker Iii - Community Assistance Program (Full-Time And Part-Time)

Community Assistance ProgramCaseworker III

The City of Phoenix Fire Department's Community Assistance Program (CAP) is committed to providing the highest level of on-scene crisis intervention for behavioral health, substance use, and victim assistance for our community. CAP is committed to delivering excellent service and resources to our community through professionalism. We honor our diversity and inclusion while striving to improve the well-being of our community and employees. Come join our growing team and fulfill your passion to make a difference in our community!

Caseworker III's supervise professional and paraprofessional caseworkers and contract employees (peer support specialist) and perform a variety of administrative duties in support of a Community Assistance Program (CAP), Behavioral Health (BH), and Crisis Response (CR) units. CAP assists community members who have experienced a traumatic event, behavioral health, or substance use crisis. BH and CR units/teams respond from a designated location within the City of Phoenix to 9-1-1 calls for service as a co-response unit with fire or police personnel, single unit response, and completing in-person follow-up. Team members complete assessments of needs as well as danger to self (DTS) or danger to others (DTO), utilize motivational interviewing, determine eligibility for social services, identify barriers to services, provide short-term counseling and short-term case management, and transportation to a higher level of care facilities or social service agencies.

Successful candidates work in tandem with other supervisors, work across organizational lines, and work in harmony with team members. They also possess good client engagement and de-escalation skills, respond to high-level referrals efficiently, resolve customer concerns diplomatically, and can work in a highly independent role making sound decisions per regulations and established agency policies and procedures. This program is currently expanding to 10 Crisis Response units and 9 Behavioral Health units. Work includes direct supervision of employees, oversight of CR/BH responses, completion of yearly performance evaluations, occasional crisis response or behavioral health unit coverage, assessment of community members' needs, supervision of master-level interns, and report writing.

Several Caseworker III positions will fill the role of intake and dispatching of behavioral health units. These positions will work within the Fire Department Regional Dispatch Center and will receive calls from Phoenix Police Communications requesting a behavioral health unit. This role may require long times of sitting, speaking on the phone, the ability to assess an individual over the phone and typing information quickly and accurately into the Computer Automated Dispatch (CAD) system.

The Supervisor position is a shift work position, which may require non-traditional work hours, including working nights, holidays, and weekends. Shift assignments include 8-hour days for 5 days a week or 10-hour days for 4 days a week. The Supervisor position requires that employees bid every year for assigned shifts. Shift assignments are based on seniority. In addition, this position will act as the on-call supervisor, as assigned.

CAP Supervisor shifts: (8 or 10 hours)

• 1st shift hours include: 0500-1300 (5 AM to 1 PM) or 0800-1800 (8 AM to 6 PM)
• 2 nd shift hours include: 1300-2100 (1 PM to 9 PM)
• 3 rd shift hours include: 2100-0500 (9 PM to 5 AM) or 1800-0400 (6 PM to 4 AM)

Behavioral Health Dispatcher shifts: (10 hours only)

• 1 st shift hours include: 0500-1500 (5 AM to 3 PM) or 1000-2000 (10 AM to 8 PM)
• 2 nd shift hours include: 1500-0100 (3 PM to 1 AM)
• 3 rd shift hours include: 2000-0600 (8 PM to 6 AM)

Currently, there are several vacancies in the CAP. The department is now hiring for full-time and part-time positions. Part-time candidates must commit to a minimum of 20 hours.

• Some supervisory experience.
• Knowledge of community resources.
• Engage in ongoing learning opportunities.
• Crisis intervention, behavioral health, and/or substance use work experience.
• Ability to work with or supervise peer support specialists with life experience.
• Ability to adjust quickly to change, open to working with first responders, individuals with lived experience, and other professional entities.
• Ability to work with a diverse group of individuals, create and maintain a positive work environment that encourages input and feedback from those being supervised.

Pay Range: $57,179 to $107,806 annually.

Hiring Range: $57,179 to $76,627 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Part-Time

• Employees may work up to 30 hours depending on assignment and are eligible for earned paid sick time, city training, and free or discounted bus and light rail fares.
• Part-time employees are eligible for earned paid sick time, city training, and free or discounted bus and light rail fares.

Full-Time

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

• Three years of case management or counseling experience in a recognized social service agency, including some lead or supervisory experience.
• Bachelor's degree in social work, business, or related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate’s suitability for the job.
For information regarding pre-screening and driving positions,
• .
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license, and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.

The minimum qualifications listed above, plus:

• Master's degree in social work, counseling, or a related field, is preferred.
• Arizona behavioral health licensure (LAC, LPC, LCSW, LMSW).
• Three years of experience in behavioral health, peer support, and/or substance use.
• Two years of previous experience supervising full-time staff and volunteers.
• Experience:
  • Providing customer service to a diverse population.
  • Providing crisis intervention to a vulnerable population.
  • Developing resources and/or working with community partners.
  • Determining eligibility for social services within a federally funded program.
  • Building, coordinating, and maintaining community and agency partnerships.
  • Gathering information, and statistics, completing case note documentation, and report writing.
• Intermediate computer proficiency using Microsoft Word and Excel.
• Proficiency in Spanish or other language in addition to English, desired though not required.

Recruitment closes February 28, 2024. All materials must be received by 11:59 p.m. on this date.

This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
If you are in need of computer resources,
• for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
• for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

Caseworker III, JC:07090, ID# 53468, 2/14/2024, # 3 mo, AW, Benefits: 007 / PT NONE

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.