Case Manager, Resident Support

Why Work for SMOC?

• Flexible schedule, work/life balance and a 35-hour work week.

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

• Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

• Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

• Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer

• EyeMed Vision Insurance

• 403(B) Retirement Plan with a company match on day one.

• Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

• PRIMARY RESPONSIBILITIES

  • Provide triage case management services for clients residing in assigned properties, including assessment, referrals and service linkages based on identified needs.
  • Conduct time limited follow up and support as the client accesses the new services and initiates action plans for change.
  • Establish an Individualized Service Plan with required individuals and as needed.
  • Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
  • Participate fully as part of the Opportunity Center team, attending all team meetings and participate in service planning discussions and decision-making.
  • Work with each tenant to identify the problem area in a non-judgmental way and help identify strategies to address the problem behavior or need area.
  • Support tenants in financial literacy and planning through educational workshops and information/referral.
  • Maintain up to date case notes, telephone contact log and referrals to community based services. Enter all client data into the required database(s) on a daily basis.
  • Under the supervision of the Supportive Service Manager, work collaboratively with the Property Managers and management team to effectively coordinate service delivery among the various properties.
  • Assist the Property Manager, to ensure operational readiness for new properties.
  • Partnering with the Property Manager, ensure that all necessary funder and other reports are completed and submitted in a timely manner.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.

• Bachelor's degree or a minimum of CDAC and 3 years experience in related field.
• Minimum one year assessment, advocacy and case management skills.
• Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
• Ability to work independently.
• Good written and verbal communication skills.
• Bi-lingual preferred.
• Must have valid driver’s license, reliable transportation and meet insurance standards.

ORGANIZATIONAL RELATIONSHIP

• Directly reports to Supportive Services Manager.
• Direct reports of this position are none.

PHYSICAL REQUIREMENTS

• Must be able to climb stairs in residences

WORKING CONDITIONS