Community Case Manager

What we are looking for:

Our new Community Case Manager will be a motivated individual who is invested in our mission of ensuring that everyone has a place to call home. A person who is driven by and dedicated to the work they do and inspires others to be as well. Someone who is willing to learn and grow in this position, who will treat our clients with the respect and understanding they deserve, and who will strive every day to the right thing, not the easy thing.

What you are looking for:

You are looking to work for a company whose mission and clients you are passionate about. A company that is as invested in your success as you are invested in the success of your clients. You are looking to be part of a team that goes the extra mile to accomplish more for each individual and family we work with.

Schedule:

Monday – Friday (9am-5pm or 10am to 6pm)

Principal Responsibilities:

Managing a caseload of up to 16 assigned individuals/families experiencing chronic homelessness with a concurrent diagnosis of substance use or mental health needs.

Engage in rapport building with participants and provide service from a “choice” perspective while utilizing participant-centered, harm reduction, and strengths-based approaches.

Provide case management services including assessment, referrals to community supports, and creation and monitoring of an individual action plan to accomplish participant identified housing and treatment goals.

Schedule and maintain consistent, meetings with assigned individuals to have structured, intentional conversations focused on obtaining housing and supportive service options.

Document case management services through detailed and thorough case notes in Ehana for each participant to include bi-weekly meetings, client and collateral contacts each month, as well as any significant events and/or interactions.

Update assessment and action plans in accordance with the CSP-CHI requirements using Ehana.

Maintain organized client files both hard copy and electronic in compliance with contract requirements.

Develop a network of social service providers and refer participants to appropriate services such as financial assistance, entitlements, addiction services, advocacy, employment assistance, financial counseling, rental assistance, deposits, Domestic Violence services, Mental Health services, etc. and assist with follow up for those referrals.

Educational Requirements:

• Bachelor's degree in Mental Health, Psychology, or Social Services.
• Experience working with individuals and/or families who are experiencing chronic homelessness and have a concurrent diagnosis of substance use or mental health needs.
• Lived experience and recovery coaches with case management experience will be considered in lieu of a degree.

We offer competitive benefits for full-time employees including:

• Generous paid time off: 11 holidays, 2 personal days, 3 weeks for vacation, 10 sick days, and your Birthday!
• Two health plans with 4 tiers each. LSA pays 80% of the premium.
• Dental Plan with 3 tiers
• AFLAC
• Employer paid Long Term, Short Term, Life Insurance & PFML contributions.
• Complimentary Employee Assistance Program
• 401K retirement savings plans

Qualifications:

*Experience working with people from very diverse backgrounds

*Excellent communication and conflict resolution skills

*Ability to implement and utilize limit setting techniques and appropriate boundaries

*Ability to speak, read and write English, bi-lingual preferred

*Ability to pass CORI/background check

*Possess a valid Massachusetts driver's license and reliable transportation

Lynn Shelter Association is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

To learn more about Lynn Shelter Association visit www.lsahome.org

Job Type: Full-time

Pay: From $24.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person