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Form of workJob Description
Job Title: Care Coordinator
Overview:
The Care Coordinator is responsible for developing and/or providing care coordination services directly to Alopex clients’ patients. This position reports to the RN Supervisor in Operations.
Reports To:
RN Supervisor
Department:
Operations
Job Description:
This position is remote (please see remote requirements below). Shifox/Alopex employees generally work Monday-Friday 8:00am-5:00pm or according to the business hours of your clients’ practices. If working part-time, you and the RN supervisor will agree on a work schedule.
Remote Position Requirements:
Overview:
The Care Coordinator is responsible for developing and/or providing care coordination services directly to Alopex clients’ patients. This position reports to the RN Supervisor in Operations.
Reports To:
RN Supervisor
Department:
Operations
Job Description:
- Detailed review of EMR records
- Develop and maintain individualized Care Plans for management of patients
- Implement and coordinate all care management activities relating to patients across the continuum of care
- Communication with the patient’s clinical care team for care management in a timely manner
- Monitor patient progress toward desired outcomes through assessment and evaluation
- Maintain accurate and detailed documentation related to medication, problems, goals, interventions, preventative care, etc.
- Conduct monthly care calls to the patients enrolled in the program
- Address all needs/concerns including any follow up needed for patients
- Patient education on chronic conditions and reinforcement of provider directions related to chronic conditions
- Evaluate and address social determinants of health and begin to link community resources and log them in system.
- Evaluation/assessment of medical conditions and be able to identify and address changes in a clinically appropriate manner
- Adhere to all policies & procedure as outlined by Medicare and Shifox/Alopex
- Other duties as assigned
- Minimum of 2 years’ experience providing care to patients
- Experience working with electronic medical records
- Ability to perform nursing assessment, problem identification, and care plan development
- Adaptable to new technology – experience with computer documentation
- Good time management skills
- Able to problem solve and work independently
- Effective verbal and written communication skills
- Must be detail oriented and be dedicated to accurate documentation
- Dependable and reliable in achieving goals
- Well versed in HIPAA privacy and security requirements and maintain confidentiality of personal health information for all patients
- Must remain dedicated to following all company HIPAA compliance policies and procedures
- Committed to adherence to the highest standards of personal and professional conduct
- Flexible and level-headed
- Strong sense of ethics and dedication to working with the highest level of personal and professional integrity
- Patient focused with a passion for helping others
- A natural educator who is adept at caregiver and patient training.
- English (required)
- Spanish (preferred)
- Other (preferred)
- RN (preferred) Current Compact Licensure (if state patients live in does not participate with compact licensing, will need to obtain state license)
- LPN (preferred) Current Compact Licensure (if state patients live in does not participate with compact licensing, will need to obtain state license)
- CMA (preferred) Active membership with AAMA
This position is remote (please see remote requirements below). Shifox/Alopex employees generally work Monday-Friday 8:00am-5:00pm or according to the business hours of your clients’ practices. If working part-time, you and the RN supervisor will agree on a work schedule.
Remote Position Requirements:
- Reliable Internet – all programs used by Care Coordinators are internet based
- PC or Laptop capable of running multiple internet programs at once
- A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI).
