Senior Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM

The Senior Patient Care Coordinator performs all duties at an expert level within a Patient Care Coordinator’s scope of practice. The Senior Patient Care Coordinator has supervision and process improvement of any clerical components (ensure answering calls in a timely manner, ensure front desk coverage) in conjunction with completing PCC duties.

Clinic Hours: Open 24 hours a day, 7 days a week

Schedule: 8-, 10- and 12-hour shifts, days will vary per business needs, and weekends are required in schedule

Specialty: Urgent Care

Location: 888 S RANCHO DR, First Floor, Las Vegas, NV 89106

Primary Responsibilities:

• Provide leadership, guidance, support and direction for the front office staff
• Function as first contact for customer service issues
• May assist to coordinate work of other team members
• Resolve complex issues rarely deferring to supervisor/manager
• Serves as APCC mentor and trainer and provides expertise as SME to PSR staff
• Lead may need to be willing to travel within their own market for coverage, training, support needs, assisting with training newly acquired clinic locations, etc.
• May perform regular APCC duties to include: Greeting patients; Complete check-in and check-out tasks; Collecting co-payments, processing deposits; Answering phones, scheduling appointments, re-direct calls as appropriate, and assist callers with questions or concerns within the APCC scope
• In addition to regular APCC duties, must be dedicated to clinic metrics/projects/initiatives as deemed by clinic leadership. Examples include but are not limited to the following:
• Onboards new APCC’s
• Trains APCC’s
• Safety Champion
• Clinic Policy/SOP champion, develop awareness
• Actively involved in assisting the role out of any new trainings
• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 3+ years of experience working in a medical environment
• 2+ years of medical front office experience with working knowledge of general office procedures
• 2+ years of experience with strong communication and customer service skills both in person and via phone
• 1+ years of experience with proven ability to mentor and train others

Preferred Qualifications:

• 1+ years of Senior Patient Care Coordinator, Lead, or supervisory experience
• Bilingual (English / Spanish)
• Prior experience with EMR computer applications
• Working knowledge of medical terminology

Nevada Residents Only: The hourly range for Nevada residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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