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SalaryServes patients by determining needs, answering inquiries, resolving problems, fulfilling requests, relaying messages. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Candidates possess the ability to communicate effectively whether through verbal or written means. Critical thinking and organizational skills are essential for success.
QUALIFICATIONS: Education: High School Diploma or equivalent required. Customer Service: 1 year (Preferred).
No Vaccination Requirement.
RESPONSIBLITIES WILL INCLUDE: Responsible for answering high volume of incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes. Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up before/after the clinical visit. Obtains, reviews and updates patient demographic and insurance information within the practice management billing system. Engage with patients in a friendly and professional manner while actively listening to their concerns. Offer support and solutions to customers in accordance with the company's customer service policies. Ability to remain professional, empathetic, polite, flexible, confident, tactful, and patient when faced with complex problems and escalated client interactions. Adheres to “scripts” and protocols for responding to requests and questions. Exercises some independent judgment when dealing with patients and unusual or special requests; escalates complex or difficult situations. Obtain and attach patient clinical documents to a patient’s chart. Strong commitment to punctuality as the employee must be ready to report to work on time and on a consistent basis. Ability to be a team player. Adhere to all HIPAA guidelines and policies. Generate reports if needed. Carries out all other assigned responsibilities by the supervisor and timely responds to task requests.
EXPERIENCE: Passionate about customer service and patient satisfaction. Ability to handle a high number of calls per day. Courteous, empathic, and professional manner. Strong communication, interpersonal, and organizational skills. Being receptive to feedback, willing to learn, embracing continuous improvement. Flexible with a full-time work schedule including rotating hours. Call center or medical setting experience a plus Bilingual/multilingual skills desirable.
Work Remotely
- No
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
