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SalaryAt AllerVie Health, our team members are unified around our mission to help patients achieve and maintain optimal health and quality of life - free from the symptoms and suffering of allergies, asthma, and related immunological conditions. From our physician and clinical roles to our administrative and operational support roles and everything in between - we change lives for the better - giving people their lives, health, and vitality back in real, tangible ways. We live every day on mission and wake up excited to tackle new challenges and provide people with health solutions.
When you join AllerVie, you join a crucial workforce that provides meaningful care and service to our allergy patients. We value the knowledge and experience you bring to AllerVie and we reward your efforts and dedication with a competitive compensation and benefits offering that allow you to offer your best to our patients. These benefits include the following for full-time employees (scheduled 30+ hours weekly):
- Eligible for benefits the first of the following month after date of hire
- (3) major medical plan offerings
- Dental and vision plan offerings
- Supplemental benefit offerings: accident, critical illness, hospital indemnity, short-term and long-term disability, supplemental life insurance, flexible spending and dependent care spending plans
- Company paid benefits: $50K basic life and AD&D insurance, Teladoc plan for employee and dependents at no cost, Employee Assistance Program to include work/life balance resources and counseling
- 401k Plan with VOYA after 6 months of AllerVie employment. Company match of 100% of the first 3% of employee contributions. 50% for the next 2% of employee contributions.
- Generous paid time off that increases with years of service
- Paid holidays
Job Summary:
AllerVie Health is hiring a Call Center Representative. We are looking for highly motivated candidates with a great attitude, a high level of professionalism, and the ability to thrive in a fast-paced environment.
Duties/Responsibilities:
- Able to answer high call volume on a daily basis
- Able to respond to patient care and team emails efficiently
- Communicates with all care teams to promote information transparency and continuity
- Problem solving abilities when approached with emergent schedule changes
- Maintain complete and accurate documentation
- Collect past due balances for all patients
- Schedule appointments for patients and referring physician offices
- Notifies new patients of upcoming appointments
- Update patient demographics at point of contact
- Balance daily patient charges (cash, check, credit cards) against computer
- Scan paperwork and faxes on a daily basis
- Respond promptly to customer needs
- Provide excellent customer service
- Observe safety and security procedures
- Maintain work area in a neat and organized manner
- Report potentially unsafe conditions to management
- Other duties and responsibilities as assigned
Education and Experience:
To perform this job successfully, the candidate must be able to perform each duty adequately in a culturally competent environment. The requirements listed below are representative of the knowledge, skills and abilities required.
- High School graduate or equivalent
- Previous patient care/customer service experience preferred
- Detail oriented with excellent computer skills
- Polished appearance
- Positive customer service skills
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 10 pounds at times
AllerVie Health is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
