Address
Form of work
SalaryFirst Choice Health Centers (FCHC) is a Federally Qualified Health Center (FQHC) with Call Center Representative opportunities in East Hartford, CT!
The Call Center Representative often serves as the initial point of contact with First Choice Health Centers callers. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, (re)scheduling appointments, verifying patient information, collecting information pertinent to reason for call to accurately direct patient to correct source to meet their needs.
Duties and Responsibilities
Primary Accountabilities and tasks:
- Answers all incoming calls in a timely manner in a Call Center setting
- Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner.
- Obtains and verifies required information, such as patient demographics, during call.
- Make same day appointment for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers.
- Refer to phone triage list for calls referred to nurse or Provide
Schedule:
- Day shift
Ability to commute/relocate:
- East Hartford, CT 06108: Ability to reliably commute
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
COVID-19 considerations:
Employees of First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.
First Choice Health Centers is an equal opportunity employer. We value diversity and an inclusive, accessible workplace. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. First Choice Health Centers is a drug-free work place. We participate in the E-Verify program.
Job offers are contingent upon passing the employee pre-employment physical and drug screening, completion of a satisfactory background check, satisfactory professional reference check as well as other screenings as may be appropriate.
