Inbound Call Center Representative

Job description

Company intro:

At Mosquito Squad we are passionate about protecting families locally and globally from the nuisance and dangers of mosquitoes and ticks. Environmentally Friendly Products & Services- We are committed to providing the most state-of-the-art products and services in the industry. We strive to provide environmentally safe products and processes to ensure that we treat the environment with the utmost care and respect.

This position will begin NOW and run likely through July 4th! There is some potential for it to last longer and for a few select individuals to become a yearly position.

You must be available for all Morning, Afternoon, and Evening shifts and some weekends.

We're looking for an enthusiastic, reward-driven, sales & service representative to join our Team. The focus will be taking calls from current and potential clients to assist in setting them up for seasonal service. The following skills are helpful, but not required as we will train the right personality:

· Self-Motivated

· Customer Service

· Call Center

· Microsoft Products

· Sales Experience

· Data Entry

· E-mail

· Basic Computer Knowledge

· Able to work in a fast-paced environment.

· Problem Solving Skills

· Positive Attitude

· Retention

Job description:

· Be the Voice of Mosquito Squad by embodying professionalism, courtesy, tenacity, and subject matter expert of company knowledge.

· Promote and sell the full suite of Mosquito Squad services with a focus on the 21-day Protective barrier treatment. Educate potential clients of Mosquito Squad services with a focus on Mosquito & Tick treatment.

· Follow Mosquito Squad’s structured sales process during inbound sales calls.

· Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs.

· Overcome customer objections.

· Upgrade single Treatment and partial season customers to full season treatment plans.

· Follow-up and close sales with new and former customers

· Complete required forms/ update CRM client record.

· Perform other duties that may be assigned.

· Handling customer complaints, rescheduling appointments, communicating with our routing team regarding technician questions/concerns.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Milford, CT 06460: Relocate before starting work (Required)

Work Location: In person