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Form of work*This Position Is Located In West Simsbury, CT*
Call Center Customer Service Professionals wanted - Up to $19.73/hr (Base Salary (18.00) + Performance Bonuses/Benefits)-Great Career Opportunity!
*This is NOT a remote position
We are a successful automotive dealership looking for dynamic, energetic, career-oriented professionals who are masters of influence and love working on the telephone. You can be part of our mission to help provide a premium customer experience and pursue your total vocation with an ever-growing number of career development opportunities. You will be working in an Inbound/Outbound Call Center as the first point of contact for our customers. You will be the “voice of the dealership” that schedules appointments for our Service Department. No cold calling!!!
Requirements of the Call Center Customer Service Representative
- Proven customer service experience (minimum 1 – 3 years).
- Demonstrate excellent phone and verbal communication skills.
- Past experience with heavy inbound and outbound calls (no cold calling required).
- A highly professional approach and appearance.
- MUST speak clearly and have a pleasant phone manner.
- A demonstrated dedication to customer service.
- The ability to instantly build rapport with clients.
- Being organized, self-disciplined, and a quick learner.
- Valid Driver License
- Bilingual a plus but not required.
- Must be able to work a flexible schedule with some Saturdays (40 hours per week).
Call Center Agent Job Responsibilities and Duties:
- Answer incoming calls and respond to customer’s emails
- Make outbound calls to remind customers of upcoming service due and scheduled appointments
- Management and resolve customer complaints
- Recommend additional upcoming services
- Identify and escalate issues to supervisors
- Provide service and appointment information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned
You must be able to pass a drug screening. We are an equal opportunity employer.
We look forward to speaking with you!
https://www.dealer-fx.com/blueprint/
