Call Center Customer Service

Adecco is hiring immediately for aCall Center Representative with a local client in Casa Grande, AZ! Apply now if you meet the qualifications listed below!

 

 ·        Contract Type: Temporary – 05/29/2024 until 07/06/2024

·         Pay: $18.50/HR

·         Shift/Hours: Monday – Saturday: 40 Hour Work Weeks

·         Work setting: In-person
·         Work Location: In person

 

The Call Center agents will receive incoming calls from members – this is a helpdesk role assisting customers with resetting their passwords and answering general questions. You will go through training to be effective in your ability to assist customers.

 Responsibilities

• Manage inbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our Call Center database in a comprehensible way

Qualifications:

• Previous experience in a customer support role

• Strong phone and verbal communication skills along with active listening

• Familiarity with CRM systems and practices

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

·       High School Diploma Required

·       Bilingual in Spanish is a Plus!

IMPORTANT: This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

 

Equal Opportunity Employer/Veterans/Disabled

 

Pay Details: $18.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.