Call Center Agent

We are seeking ambitious, energetic, full-time, and part-time Call Center Agent that are looking to begin or advance their career. Because we are expanding rapidly, there are multiple opportunities to move up in our organization & take on additional responsibilities as we grow.

ATM Solutions, Inc (ASI) is a privately owned, dynamic, growing ATM service provider offering an inclusive, caring work environment. We are looking for self-motivated, entrepreneurial employees who like working with little supervision and oversight, while providing industry leading service. We pride ourselves in providing a great work life balance.

Shifts: Monday – Friday 12:00 p.m. to 8:00 p.m.; Saturday 9:00 to 5:00 p.m. and Sunday 9:00 a.m. to 3:00 p.m. opportunities and overtime after 40 hours.

Hourly Rate: $17-23.00 Hr.

Call Center Agent Essential Functions:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering assistance and support
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Collaborate with other departments to improve customer service
• Experience with Microsoft Suite
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, technical support, or another area
• Capable of solving a variety of customer service problems and supporting a range of personalities and customer types.

Call Center Agent Skills and Attributes:

• High School Diploma/GED required
• Associates/Bachelors is preferred
• 1-2 years of customer service experience in a business environment or equivalent combination of education and experience preferred.
• Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.
• Ability to handle both independent and group tasks.
• Proficient in MS Office (Word, Excel, and Outlook).
• Accurate data-entry skills.
• Basic mathematical skills including calculating percentages and discounts for customers.

What benefits we provide:

• Medical & dental insurances;
• Life insurance;
• Short and Long-term disability;
• 13-days of paid time off offered;
• 6-paid holidays;
• Company Loans;
• 401k after 1-year (ASI matches 50% up to $5000 annually).
• Vision

***Business Analyst preferred***

***Veterans encouraged to apply***

*Must be able to pass a background check and drug screening. *

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Cincinnati, OH 45240: Relocate before starting work (Required)

Work Location: In person