Call Center Agent

At Type Lyfe Talk, we take pride in being more than just a Call Center; we are your dedicated partner in fostering meaningful connections and delivering exceptional customer experiences. With a commitment to excellence, our team of skilled professionals is here to elevate your communication strategies and support your business objectives.

As a Call Center Agent at Type Lyfe Talk, you will be a vital part of our customer service team, handling inbound calls and addressing customer inquiries. This role requires effective communication, problem-solving skills, and a commitment to delivering outstanding service to our clients.

Responsibilities:

• Customer Service:

  • Answer inbound calls and provide professional and courteous assistance to customers.
  • Deliver accurate information about Type Lyfe Talk's products and services.

• Issue Resolution:

  • Address and resolve customer concerns, issues, and inquiries in a timely and effective manner.
  • Escalate complex issues to the appropriate departments for resolution.

• Product Knowledge:

  • Develop a thorough understanding of Type Lyfe Talk's offerings to provide informed assistance to customers.
  • Stay updated on updates, promotions, and changes in services.

• Documentation:

  • Maintain detailed and accurate records of customer interactions in the Call Center database.
  • Input relevant information and notes into customer profiles.

• Quality Assurance:

  • Ensure that customer service meets or exceeds established standards.
  • Participate in ongoing training to enhance product knowledge and service skills.

• Cross-Selling:

  • Identify opportunities for upselling or cross-selling additional products or services.
  • Provide information on promotions and discounts.

• High school diploma or equivalent; additional education is a plus.
• Proven experience as a Call Center Agent or in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to navigate computer systems and learn new software quickly.
• Empathy and patience in dealing with customer inquiries and concerns.
• Ability to work in a fast-paced environment.
• Flexibility to work shifts, including evenings and weekends.

Benefits:

• Competitive hourly wage ($21-24 per hour).
• Opportunities for professional growth within the communication industry.
• Health and dental benefits.