Business Services Coordinator

Title:                                        Business Services Coordinator

Unit:                                        Employment Services Unit

Reports to:                              Director, Workforce Development                    

Status:                                     Full Time, Regular, Non-Exempt

Salary:                                     $45,000 - $55,000

Location:                                 Long Island City, NY

Day/Hours/Schedule:             Monday through Friday, 9:00am to 5:00pm

Position Summary: The Business Services Coordinator is responsible for ensuring that new and existing employer partners consider EES (Employment and Education Services) job seekers for opportunities within their organization. The Business Services Coordinator will be responsible for representing The Fortune Society, conducting presentations to market the Workforce Development Portfolio, educating employers about tax credit incentives and will coordinate job fairs and other hiring events. 

Competencies    

1. Mission, Culture and Fit:    

• Change agent. 
• Dedicated to reentry services and client success. 
• Belief in the capacity of people to change, client centered.

2. Attention to detail:   

• Ensures accuracy - cross references work thoroughly.
• Minimize or be free of errors. 
• Make quality a priority. 
• Be organized and minimize distractions, focusing on the task at hand.

3.Critical thinker:    

• Observation - ability to make important observations. 
• Analyze and interpret information. 
• Ability to reflect and evaluate. 
• Ability to solve problems and make sound decisions.

4. Networking:   

• Ability to communicate effectively. 
• Leverage various communication outlets. 
• Ability to connect others networking sources. 
• Remain informed and participate in networking events to support and enhance the role as Employment Specialist - with the intent to use networking events to increase resources (job banks, etc.)  

The Business Services Coordinator will be responsible for developing business relationships, systems and coordinating with business partners to provide quality employment placements.

• Research job market to find new opportunities.
• Develop and maintain a system of targeted employers' which involves all business partners and affiliates.
• Plan and oversee innovative marketing initiatives.
• Market program services, including participating in the development of a marketing brochure to businesses.
• Cultivate relationships with employers to propose participation in Tax Incentives and Wage Subsidy Program.
• Create and develop job opportunities with new and existing employer partners.
• Coordinate marketing activities to assist with Internet marketing, advertising, job bank and customer service.
• Participates in professional business groups to build relationships, market services, and gain ideas about offering and improving Business Services.
• Works with business partners to facilitate access to services.
• Responds to employer requests for services.
• Collaborate with Vocational Training team to align employment opportunities with certificate programs.
• Remain abreast of employment opportunities in demand, using various resources such as Occupational Outlook Handbook, O*NET, and US Bureau of Labor Statistics.
• Coordinates activities with the Community-based organizations, Workforce One, and State Employment Department and Employer Relations Representative.
• Collaborate with Employment Specialists and other personnel to coordinate the most valuable service plans and tracks for program participants.
• Interact with business partners, Chambers of Commerce, and other business associations.
• Performs other related duties as assigned.

Qualifications:

• Bachelor's degree in business management or related field.
• Minimum of 3 years of experience in a professional service environment with experience as a Job Developer, Employment Specialist and/or Account Manager.
• Demonstrated experience in the workforce development field or in a related sales capacity.
• Experience working with formerly justice involved population a plus.
• Knowledge of current business and labor trends.
• Knowledge of effective marketing techniques.
• Demonstrated ability of strong customer service skills.
• Excellent written and verbal communication skills.
• Strong working knowledge of the five boroughs.
• Strong attention to detail.
• Bi-lingual English/Spanish a plus.
• Demonstrated willingness to work within a team environment while also achieving, and maintaining, personal monthly goals.
• Must have an existing job/resource bank.
• Proficient in MS Office, proficient in MS Outlook; intermediate knowledge of MS Excel.

Travel Requirements: 

• Travel between Fortune Society offices.
• Travel to offices for meetings and/or training.
• Required to travel throughout the 5 boroughs using public and/or personal transportation.

Physical Demands:

• Ability to walk and stand for extended periods of time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable Accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status. We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.