Business Operations Manager

Salary: $75,000.00 - $115,000.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Exempt
Job Number: 2024-00083
Department: Office of Financial Management
Division: One Washington
Opening Date: 01/16/2024
Closing Date: 2/6/2024 11:59 PM Pacific
Description
What this job is about:
As the Business Operations Manager, you will support the mission of One Washington (OneWA) by providing oversight and direction on divisional strategic planning initiatives, and ongoing tracking and reporting. Beyond that, you will be paramount in ensuring team development initiatives and other division-wide events are effective and encourage growth from within the program, as well as attracting top external talent through effective and consistent position description crafting.
You will have the ability to be proactive in your assistance to leadership team by providing them with the support needed to enable them to be consistent on a variety of topics that affect their teams, which may include training requirements and offerings, personnel matters at the team level, or position level if appropriate, and documented processes for consistency and efficiency on a wide variety of topics.
If you have a passion for innovation, modernization, and future-oriented goals, joining our One Washington Team is the ideal career choice for you. This position will directly influence the configuration and implementation of enterprise projects that will have significant impacts on how all branches of state government, institutions of higher education and businesses that sells goods and services to the state can better serve all Washingtonians.
Gov. Jay Inslee has tasked this group with one of the largest and most transformative information technology projects in Washington state history. The One Washington Team's main objective is to modernize and enhance outdated technology systems that state agencies have used for decades without much improvement - such as the state's core finance, procurement, budget, and human capital management functions. This project will help bring Washington into the present and prepared for the future with live and on-demand data.
Who we are:
Our work at the Office of Financial Management (OFM) serves as a crucial part of the decision-making that the governor, Legislature and state agencies do each year. As an employee of OFM, you will be part of a team of dedicated professionals who work hard every day to provide the vital information and services they need to serve the people of Washington.
If playing a key role in supporting and improving state government matters to you, you've found the right place.
What we offer our employees:

• Foster an environment of We strive to hire, cultivate and retain a competitive workforce that reflects the communities we serve.
• Encourage a healthy life/work balance by offering flexible/alternative work schedules, wellness program, mobile arrangements and telework opportunities.
• Employees (and their families) have coverage options for medical, dental, vision and basic life insurance.
• Opportunity to enroll in state retirement programs and a deferred compensation plan.
• A minimum of 14 days of vacation leave per year and 12 paid holidays throughout the calendar year.
• OFM offers a commute trip reduction program, tuition reimbursement, membership to statewide Business Resource Groups and an Infants-at-Work program.

See ourBenefits pagefor more information.
Duties
What you'll do:

• Manage and lead the OneWA Business Operations team through proactive coordination of tasks, scheduling, and prioritization of assignments.
• Manage staff through proactive coordination of tasks, scheduling, and prioritization of assignments.
• Prioritize, draft, and partner with leaders to review, document, and establish program-wide policies and procedures to maximize efficiency on administrative services.
• Support compliance with federal, state, agency, and program rules and policies.
• Perform records management and public disclosure within the OFM policies and guidelines.
• Evaluate program-wide processes to determine areas for improvement, including identifying opportunities for standardization.
• Create and maintain organizational and program charts that reflect state staff, contractors, HR reporting relationship, and how project work is accomplished.
• Plan, and either facilitate or coordinate facilitation, for various program-wide activities such as Lunch-and-Learn sessions, team meetings and huddles, program updates, etc.
• Collaborate to build organizational excellence in talent by establishing internal systems and processes that enhance team member knowledge, skills and abilities.
• Provide a consistent onboarding experience for all new hires.
• Draft and recommend a documented training and professional development program for the One Washington program.
• Provide support and partnership to hiring managers with position description reviews, edits, and to ensure language consistency across the program.
• Plan, prioritize, and organize workload based upon known workload and anticipated business needs.
• Develop reports on fundamental Business Operations such as strategic planning objectives, measures, and outcomes.

Qualifications
Required Qualifications:

• Three years of experience supervising or leading teams.
• Experience implementing process improvement workflows.
• Experience successfully developing and implementing processes and procedures, and effectively training staff.
• Experience utilizing fiscal, personnel, and legal data to assist in developing strategic action plans for others.

Additional Required Competencies:

• Demonstrated management experience that includes responsibilities over broad ranging, diverse and complex Business Operations and/or issues.
• Demonstrated ability to influence superiors, peers and subordinates to make long-term decisions that will benefit the organization according to quantifiable and qualitative data.
• Demonstrated ability to collect data, analyze, and extrapolate trends.
• Demonstrated commitment to respect and civility in the workplace.
• Demonstrated commitment to organizational success.
• Demonstrated knowledge of team development principles.
• Highly developed interpersonal communication skills.
• Highly functional in the suite of Microsoft Office products.

Desired Qualifications:

• Demonstrated management experience that includes responsibilities over broad ranging, diverse and complex Business Operations and/or issues, advising and influencing leadership decisions, and supervising.
• Process improvement training, certification, or application.

Supplemental Information
Application Process:
How to Apply
Interested? We would love to hear from you. Click "Apply" at the top of this page to start your application (you can save the application and come back to it, if needed).
Please include the following along with your application:

1. A letter of interest describing your specific qualifications about this position.
2. A resume detailing your applicable experience and education.
3. At least three professional references with current telephone numbers.

We will directly contact the top candidates to interview for this position. Because we base our selection on the information you provide, it is in your best interest to identify the knowledge, skills and abilities that address the required and desirable qualifications we described above.
Questions:
For questions about this recruitment or to request reasonable accommodation in the application process, please email George DeGuzman either at or For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
The Office of Financial Management is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, and disabled and Vietnam-era veterans are encouraged to apply.
This position is exempt from civil service rules.
For more information, please see
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum acc...