Business Office Manager

Position Summary

Under the direction of the Administrator, the Business Office manager manages all Business Office functions and personnel including but not limited to accounts receivable, accounts payable, resident trust funds, and other assigned duties. The Business Office Manager ensures the financial systems are accurate, efficient, and in accordance with professional accounting practices, company policies, and government regulations.

Essential Duties and Responsibilities

• Demonstrates knowledge, skills, and techniques necessary to assist with business functions for those residents who are unable to handle their own financial transactions or safeguard their own funds. Uses methods approved by the state and federal regulations

• Responsible for collecting accounts receivable with an emphasis on 100+ accounts by using the following techniques/procedures:
• Conducts collection calls on delinquent accounts with letter documenting conversation
• Advises on payments not received by required dates, so late payment fees may be allocated
• Resolves balance disputes as needed
• Conducts follow-up on delinquent account pay dates
• Prepares analysis and reconciliation of accounts
• Prepares plan of action for follow-up of actions taken
• Gathers month-end medical reports and maintains file for reporting and ensures timely responses to Medicare requests for medical records
• Coordinates Medicare Part A determinations with the Nursing Department
• Ensures completion of Medicare Part A and B appeals on denials received
• Balances SUM journals to billing reports by the 10th of each month
• Follows Medicare procedures as needed or on a weekly basis
• Processes Medicaid pending conversations as needed or on a weekly basis
• Reviews Medicaid pending conversations on a weekly basis
• Prepares daily deposits, and makes deposit at the bank
• Oversees the day-to-day activity in resident trust accounts

• Performs other related duties as required or requested

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must have experience with Medicare/Medicaid billing in long-term care/skilled rehabilitation environment
• At least three (3) years of accounts receivable management experience in health care

• Must be able to communicate verbally and in writing in English

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Physical Demands – Office

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is required to stand; walk; sit; reach with hands and arms and pull/push; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 50 pounds without assistance and 51-100 pounds with assistance. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus

Work Environment – Office

This job operates in a professional office environment with minimal exposure to dust, chemicals or noise. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.