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Form of workJob Description
Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with 20,000 travel advisors in 50 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,200 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $25-$30 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.
The Business Intelligence Analyst is primarily responsible for providing data analysis, data visualizations, and dashboard development. The role will be a partner with various internal teams across the organization to provide self-service analytics and insights. This role can be based in one of Virtuoso’s Fort Worth or Seattle locations or remote work locations.
Essential duties and responsibilities include the following. Other duties may be assigned.
- Leverage technical and business knowledge to organize and present data that facilitates data storytelling, provides actionable insights, and drives business decisions.
- Design and develop dynamic data visualizations using Tableau that inform business users of performance, opportunities, and areas in need of improvement across our product offerings.
- Provide data analysis content that informs business strategy and drives engagement with employees, partners, and members.
- Utilize your data modeling skills to combine multiple data sources to discover novel insights, identify trends, and investigate anomalies.
- Deliver, support, and train users on reporting content across the business to inform users of how to use reports, understand what they are displaying, and explain what they mean.
- Work with complex projects and business requirements while creating content that is easy to use, provides a friendly user experience and meets the needs of users.
- Perform root-cause analysis and seek to understand the data.
- Ability to work in a white space environment and be creative.
- Perform ad-hoc analysis around all product types within the Virtuoso network.
Educational and Skills Requirements:
- Bachelor’s Degree in any quantitative field (Analytics, Business, Math, Finance, Statistics, Computer Science, Engineering, etc.) or applicable equivalent experience
- Tableau Desktop certification is highly desired but not required
- 4 years of directly related work experience and training is desired
- Detail Oriented – attention to data accuracy, completeness, and relevancy
- Analytical – analyze data, detect patterns, provide creative solutions
- Team Player – collaborate with other business units and coworkers
- Customer Service – provide support to our customers and users
- Ability to collect and analyze complex information, problem solve, and make decisions
- Intermediate or Advanced proficiency in data visualization tools (Tableau)
- Proficiency in SQL (MS SQL Server, Snowflake, etc.)
- Intermediate proficiency in Microsoft Excel
- Creative problem solving
- Excellent written, verbal, and interpersonal communication skills
- Ability to inspire the win-win-win
- Ability to work independently
Travel Requirements:
- Infrequent travel may be required to attend company events (1-3 trips per year).
- Travel will be entirely domestic.
Type/Nature of Contacts:
- External: There is almost no contact outside of Virtuoso staff. Position is primarily internal facing.
- Internal: Key job contacts are primarily with clerical and technical personnel outside of the job’s immediate work unit/department.
We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.
Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.
