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Form of workABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.
IVX Health is committed is to providing world-class service and clinical excellence for all those we serve, ensuring our patients can continue to live their best lives. Growing our national footprint from nine to over ninety infusion centers in the past four years, IVX Health continues to achieve record growth as we pursue becoming the nation's preferred destination for pharmaceutical care of complex chronic conditions. IVX Health is backed by leading healthcare investors Great Hill Partners, Linden Capital Partners, McKesson Ventures, Health Velocity Capital and Nueterra Capital and is positioned be the leading player in the $41B market for healthcare practitioner (HCP) administered biologic infusion and injection therapy.
ABOUT THE ROLE
The Business Development Representatives form the core of our Business Development team and interact daily with physicians, nurses, and other health care providers to educate them on our services and encourage them to refer their infusion therapy patients to us.
RESPONSIBILITIES
- Increase new patient encounters by identifying potential referral sources, seeking out strategic partnerships, and attending local events within the community
- Develop and implement strategic sales plans to achieve business growth within the assigned territory
- Identify and prospect potential healthcare providers, including medical practices, clinics, hospitals, and specialty healthcare centers
- Cultivate and maintain strong relationships with key decision-makers, physicians, nurses, and other healthcare professionals to drive referrals and increase patient volumes
- Conduct presentations and educational in-services to healthcare providers, showcasing services and addressing any inquiries or concerns
- Monitor competitor activities and market trends, provide timely feedback to management, and contribute to the development of competitive sales strategies
- Utilize internals systems such as an internal EMR as well as a CRM system to track sales activities, manage leads, and generate detailed reports for review and analysis
- Input timely and well-organized reports via CRM reporting, management tracking and expense platforms.
- Coordinate with internal teams, including Regional Operations, PA/intake among others to ensure smooth onboarding and excellent customer service
- Act as a liaison between referring practices and operations team to ensure physician practices and patients are onboarded properly and have a positive experience at every contact with IVX Health
- Work with Business Development Manager to identify and target key accounts, visit frequency, and any other related follow-up needed
- Maintain up-to-date knowledge of therapies offered, industry regulations, market trends and compliance standards to provide accurate and credible information to healthcare providers and patients
- Participate in regular sales meetings, company education and training, and performance reviews to continuously enhance sales skills and product knowledge
- Analyze sales data and market insights to identify opportunities for business expansion and improvement of sales performance
- Travel within the assigned territory to meet with potential and existing clients, assess market needs, and maintain a strong presence in the healthcare community
- Strategically target and cold call new providers within targeted specialties establishing relationships with providers and their staff to grow the territory, quickly establishing a reputation as a trusted advisor
- Conduct and prepare pre and post call planning, optimize travel routes and manage time efficiently
- Identify, manage, organize, and participate in local events, to increase brand recognition and patient interest.
- Frequently work with the marketing department to share local events and patient engagement to maintain social media activity
- Establish a positive and collaborative working relationship with pharmaceutical reps within the industry and the market
- Operate at the highest ethical standard during every customer and patient interaction, and in alignment with IVX Health philosophies and principles
BENEFITS
- Comprehensive Medical, Dental, and Vision Insurance plans. Plans include prescription drug coverage as well as telemedicine services
- Additional options for supplemental health protection plans including Accident, Critical Illness, and Hospital Indemnity,
- Life and AD&D Insurance
- Dependent Care Flexible Spending Account
- Voluntary Short-Term and Long-Term Disability Coverage
- Fertility Healthcare and Family Building Benefits through Carrot
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with company-match
- Education assistance (Tuition reimbursement, Certification support)
- Charitable Giving Match and Volunteer PTO Program
- Flexible work schedule that promotes a positive work-life balance
- Employee Referral Bonus Program
ESSENTIAL COMPETENCIES AND SKILLS
- Strong working knowledge of managed care plans, insurance carriers, referrals, and precertification procedures, as well as documentation guidelines
- Interest or experience in the pharmaceutical and/or healthcare industry desired
- Strong customer service, organizational and communication skills
- Competitive spirit, with customer-focused attitude
- Exceptional organizational skills and attention to detail
- Ability to collaborate effectively with internal and external employees at all levels
- Knowledge and proficiency with standard office software applications
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor’s degree in business management, Healthcare Management, or related field (or equivalent years of experience)
- 2 years in the sales industry, preferably healthcare sales
EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
