Providing Optimal Level Customer Service Effectively Drive customer traffic to all service drives by making outbound campaign calls, while also handling inbound inquiries and appointments.
Principal Duties and Responsibilities
- Meet minimum standards of 80 calls and 30 appointments
- Answer incoming calls promptly and effectively Handle inbound service appointment inquiries efficiently
- Transfer inbound calls accordingly
- Effectively manage campaign call lists
- Produce additional service traffic through outbound calls
- Understand the schedule of each service drive and set appointments accordingly
- Maintain follow-up schedule for each campaign
- Use extreme customer service when assisting customers with call needs
- Stay up to date on all dealership personnel and phone call transfer processes
- Professional Communication with customers
- Job requires a minimum 40 hours per week; 8-hour workday with allotted 1-hour unpaid lunch break
Reports to: Business Development Manager
Minimum Qualifications, Skills, Work Experience Requirements
- Understanding of Stuckey Automotive’s Excellent Customer Service
- Honesty, Integrity, Trustworthiness, Kindness
- Driven and Passionate to achieve growth and goals within the BDC
- Excellent Communication skills
- Strong Professional Manners
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Weekends as needed
Work setting:
- In-person
Experience:
- Customer service: 2 years (Required)
Work Location: In person