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Job Description:
JOB SUMMARY
This position provides customs brokerage expertise for geographically aligned customs brokerage accounts. The incumbent collaborates with other teams to maintain communication with key clients and ensures operational execution of customer requirements. This position identifies ways to improve service and implements continuous improvement projects. The incumbent leverages detailed knowledge of the customs brokerage and clearance process and engages others to maintain and grow customs brokerage revenue. This position facilitates activities (e.g., brainstorming sessions, implementation of corrective action plans, etc.) to reduce churn and identify opportunities to expand customer relationships.
RESPONSIBILITIES
• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels
• Provides customs Brokerage Product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
• Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
• Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
• Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
• Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
• Gathers and shares customs brokerage customer service best practices
• Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth
• Provides excellent customs brokerage service to increase customer satisfaction
• Coordinates with other teams to conduct business and customer review meetings
QUALIFICATIONS
Requirements
Direct sales experience, preferably in Customs Brokerage and/or Trade Compliance Services – Required
Five (5) years of hands-on brokerage experience in classification, trade management, compliance and / or customer management – Required
Preferences
Licensed Customs Broker - Preferred
Bachelor’s Degree or international equivalent in Business or Transportation - Preferred
Other Criteria:
Must be currently located in the same geographic location as the job or willing to relocate yourself – Required (For this position, must be currently located or willing to move to one of the following: Phoenix, AZ / Tuscon, AZ / Oklahoma City, OK / Coppell-Dallas, TX / Houston, TX / St. Louis, MO / Kansas City, MO / Kansans City, KS)
Hours: M-F, 8am to 5pm
Grade: 30E
Internal applicants must apply by end of day Sunday, 2/4/24.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
Employer will sponsor visas for specific positions . UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Company: UNITED PARCEL SERVICE
Category: Brokerage (Intl Trd Svcs)
Requisition Number: R24001517
Location: Coppell,Texas
