Billing Specialist

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?
The Billing Specialist acts as a primary contact for all internal Customer Care communications related to billings. This individual will review service and sales orders in ERP to ensure transactions are handled properly to completion This is a cross collaborative interaction with the many partners within ZEISS to include but not be limited to Service Operations, Service Contract administration, Order Administration, Accounts Receivables, sales partners, and other ZEISS entities.

Sound interesting?
Here's what you'll do:

Provide excellent cross collaborative communication and customer service to ZEISS Customers. 2-to-4-hour response is a key component.
Must be able to work independently and with minimal supervision.
Responsible for working within the management structure to receive the appropriate approvals and documentation before completing transaction.
Review transactions to ensure proper handling from order receipt to invoice. Provide invoice copies to customers when requested. Work with appropriate management to address errors identified in order handling process.
Assist Customer Care teams with responses to Accounts Receivables inquiries.
Monitor SAP reports related to invoicing.
Create and maintain detailed records of communication/interactions and tracking customer activities using various business tools.
Provide daily, weekly, and monthly status reports.
Process credit card payments, credit/rebills, and adjustments in accordance with the established work instructions.
Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures.
Note: Essential functions may not be limited to the tasks and responsibilities listed within this section. Ordering of essential functions does not necessarily reflect importance of item.

ADDITIONAL RESPONSIBLITIES:
Resolve customer complaints without compromising the company’s financial or ethical position. Evaluate solutions to be taken, which will maintain positive relations between and be financially acceptable to, both customer and company.

Do you qualify?

Requires 3 or more years of related experience in Billing Administration, sales support and customer support roles.
Demonstrated cross collaborative communication skills
Customer service skills that will support successful response to common inquiries or complaints from customers
Ability to respond to customer inquiries.
Excellent written and verbal communication skills are necessary.
Self-motivated, ability to work with minimal supervision.
Must work well in a team environment.
Proficient with Microsoft Excel, Outlook, ERP/CRM, or similar software applications is required.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

The hourly pay range for this position is $30.00 - $37.00

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions.
ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Job Type: Full-time

Pay: $30.00 - $37.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Dublin, CA 94568: Relocate before starting work (Required)

Work Location: In person