Billing Specialist
Graduate School USA

The Billing Specialist is responsible for billing activities with customers, students and third parties, issuing invoices/statements to civilian, and military third parties for tuition and fees, report formatting and maintenance, research inquiries, as well as supporting accounts receivable management and reporting. This position requires exceptional customer service and meticulous detail skills.

Responsibilities

Invoicing:

• Generate accurate detailed invoices for training services provided on a timely basis for a balanced cash flow.
• Ensure compliance with contractual terms and government regulations.
• Collaborate with internal departments to verify billing details and acceptable invoicing modalities.

Collection Activities:

• Engage with students and third parties to facilitate timely payment collection.
• Handle inquiries related to outstanding balances, payment plans, and overdue accounts.
• Implement effective strategies to recover outstanding tuition and fee payments.

• Format, research, and analyze weekly collections reports to identify accounts for collection and communication.

Research Inquiries:

• Investigate billing discrepancies, payment delays, and other related issues.
• Provide prompt and accurate responses to inquiries from students and external parties.
• Collaborate with relevant teams to resolve complex billing matters.
• Devise situational map to encompass invoice handling to customers.

Report Formatting and Maintenance:

• Prepare and maintain detailed reports on billing activities, receivables, and collections.
• Format reconciled reports for internal and external stakeholders.
• Assist in data analysis to identify trends and areas for improvement.

Audits, Accounts Receivable Management and Reporting:

• Conduct audits/analysis to ensure accurate billing.
• Verify completion of payment obligations and resolve any outstanding balances.
• Monitor accounts receivable aging and take appropriate actions.
• Prepare regular reports on receivables, collections, and financial performance.
• Assist in reconciling accounts and identifying areas for improvement.
• Conduct variance analysis and prepare cost reports, highlighting areas for financial improvement.
• Implement and maintain billing and cost accounting systems for efficiency and transparency.
• Assist in the development of internal controls and procedures to enhance the accuracy of billing and cost reporting.

Position Requirements

• Strong verbal and written interpersonal skills and ability to learn a variety of systems and databases.
• Ability to learn quickly and work in a high energy team environment.
• Excellent organization and the ability to work under the time sensitive deadlines.
• Strong problem solving and exercises sound judgment.
• Ability to handle escalated issues calmly and professionally.
• Demonstrated positive work ethic and attitude.
• Experience with Microsoft Office Suite is required.
• Minimum of 5 years of collections or business to business invoicing experience preferred.
• Accounts receivable experience is preferred.
• Organized self-starter and motivated learner with strong attention to detail.
• Experience, tracking data and reporting.
• Must be a team player who can also work independently with minimal supervision.
• Ability to adjust to procedural and process changes as needed.
• Ability to balance a sizeable workload and complete assignments in a timely manner.
• Ability to work under pressure.
• Must possess strong PC skills, strong mathematical skills, detail oriented and intermediate experience in Excel spreadsheets for details analysis.
• Ability to work in a deadline-driven environment, handling multiple tasks while maintaining quality.
• Previous experience is an office setting or customer service environment is preferred.
• Bachelor’s degree from an accredited institution preferred or equivalent work experience required.

About Us

Founded in 1921, Graduate School USA (GSUSA) is an independent, not-for-profit educational institution based in Washington, DC, offering workforce training and services across the U.S. and around the world. The organization is a leading provider of professional development and training courses for the federal government and private sector, serving organizations and individuals with programs designed to support organizational missions, career and occupational development, and the personal ambitions of adult learners. GSUSA’s courses and programs are delivered by instructors with real-world government experience, including customized training solutions, distance education, and leadership training.

Graduate School USA is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.