Ellucian Crm Recruit Consultant - Remote

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success.  We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.  We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

We are looking for a CRM Recruit Consultantto join our professional services team.  This role will work with colleges and universities admissions and enrolment management divisions to implement a leading CRM software which is designed to increase enrollment and improve outreach to prospective students. 
This role requires both technical and functional understanding of the CRM system and a determination of continual learning and growth within the team.  The agile approach to implementation we take demands a professional who is collaborative within a remote team setting, willing to take on new challenges, and work with complex situations.
Where you will make an impact

• Deliver all project deliverables on scope, on time and on budget with exceptional quality.
• Maintain current expertise with latest technologies and tools to bring more efficiencies to the development process.
• Problem solving to diagnose a problem, gather supporting evidence to present to others to help solve the problem.
• Supporting customers to make a smooth transition from their existing systems and processes to new tools and processes through implementation efforts and, where appropriate ongoing consulting. Providing change management advice as appropriate
• Business process review and analysis of client business requirements. Gather and document business requirements, discuss with clients, advising on the adoption of industry-wide practice, and brief the implementation team on requirements.
• Configuring client systems in alignment with client needs and provide training in the use and upkeep of applications and technologies.
• Working collaboratively with clients to derive maximum value from Ellucian solutions.
• Using a disciplined methodology, refine onsite engagement agendas, interview protocols, conduct large group presentations, and lead working group sessions that involve all key stakeholders and achieve engagement goals.
• Take active role in leading, identifying, communicating, and advancing internal process improvement suggestions/initiatives
• Participate in Ellucian company-wide cross-departmental initiatives as required
• Provide excellent higher education client service and timely problem resolution to reported issues.
• Oversee successful implementations in area of expertise including activities such as keeping clients on track, recognizing and communicating ‘red flag’ issues, and working closely with the assigned project manager.
• Consistently maintain established client satisfaction rating for services provided.

What you will bring

• Strong commitment to working well with others, collaboratively and constructively
• Strong ability to work in a very fast-paced, high-profile, change-intensive environment
• 3+ years in a consulting or technical support role or field, preferably in software, learning, or higher education related verticals
• Basic understanding of Agile software development and/or project delivery
• Ability to map out a business process using flow chart software such as Visio, Draw i.o, or Lucid Chart
• Experience as a Business Analyst is a plus
• Microsoft Dynamics CRM /365 experience is a plus
• Microsoft Dynamics CRM certification is a plus
• Basic understanding of Microsoft products including IIS, Windows server, Active Directory, and SQL Server is preferred
• Ability to read and understand programming languages such as SQL, Java, .Net, HTML or CSS is helpful
• Dedicated to customer service
• Passion for technology and software is a must
• Inherent curiosity for demystifying the black box of technology, understanding why things work the way they do in addition to how they work
• Demonstrated aptitude for logical application of problem solving techniques. Ability to deconstruct complex technical issues to identify root cause issues
• Strong communication and analytical skills
• Strong problem-solving abilities
• Focus and experience in achieving client outcomes
• Demonstrated ability to communicate technical concepts to non-technical resources
• Advanced presentation skills
  Work closely with project managers and other team members to ensure successful project delivery.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off  
• 401k & Bright Plan - to help you save for the future
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.  
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Tuition Reimbursement Assistance
  • Professional development opportunities

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