Billing Specialist

Retail Technology Group is a leader in the Point of Sale Industry providing end-to-end technology solutions for a vast number of major retailers. Our goal is to provide clients a "single point of contact" as they pursue solutions to meet the challenges faced in delivering technologies that are ever evolving within the industries that we serve.

Working under the supervision of the Billing Manager, the Maintenance Billing Specialist will enhance a trusting relationship with our customers by providing a single point of contact for creating maintenance invoices, invoice delivery, research and credits: Anticipating the customers’ needs and assisting in communication with all operational Departments.

Essential Job Duties

• Data Entry: Entering customer information into the accounting system and onboarding customer contract information for Sales and Account Managers.
• Process customer ACH (EFT) or credit card payments.
• Create customer proposals and invoices.
• Review contracts for needed information.
• Maintain business relationships with clients and keep them interested in our products and services by providing exceptional customer service.
• Correspond with customer for services sold via email and phone.
• Responsible for reporting and Excel Spreadsheets communicating contract statuses and Aging reports using Word, Excel, and Outlook.
• Reconciling accounts on month-to-month basis to ensure there are no gaps in billing.
• Maintaining internal portal and updating system with customer information.

Qualifications/Basic Job Requirements

• Experience in customer service with high telephone contact
• Word, Excel, and Outlook knowledge
• Must have good verbal and written communication skills.
• High degree of attention to detail, trustworthiness, and collaboration
• Understanding of various software applications, including MS Office Suite and NetSuite (NetSuite Experience a plus)
• Possess ability to prioritize multiple projects and function with little or no supervision to meet deadlines

Education and Experience

• Experience in Customer Service - minimum 1 year
• Experience in an office environment – minimum 1 year
• Experience in Collections a plus
• High School Graduate or GED
• Some College or Technical School a plus

Working Conditions

• Office environment
• May require short periods in a warehouse environment.

At RTG, our customer focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced product and support services that are tailored to meet our customer's needs. If you are a great communicator, possess a positive attitude, and thrive in a team environment, apply today!