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Job OverviewJob OverviewThe Bloomingdale’s Cosmetics Beauty Sales Colleague’s are experts capable of providing excellent service and selling totality of our assortment both in store and on-line. A Beauty Sales Colleague’s primary focus is to build and maintain client relationships wherever they are shopping by offering outstanding service and product knowledge, while maintaining compelling merchandise presentation. The Beauty Sales Colleague provides make-up application lessons, skin care consultations and treatments, offering expert and up-to-the-minutes trend advice. Whether in-store or online, Beauty Sales Colleagues deliver the Bloomingdale’s Customer Experience Framework through the art of conversation, always being welcoming, engaging and inquisitive, and creating that human connection that our customers are seeking when shopping with us. Beauty Sales Colleagues are responsible for actively circulating the sales floor across multiple departments, determining the customer's needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish and/or handoff at the Front Desk. The Beauty Sales Colleague must also deliver operational excellence by leveraging our stores fulfillment system, merchandise to sell standards, floor and fitting room upkeep as needed. The Beauty Sales Colleague is readily available and willing to help wherever they are needed and support multiple functions impacting the customer experience.
Essential FunctionsEssential Functions
- Put customers quickly at ease, online and in-store; immediately connect with customers to build comfort and trust.
- Is an expert on product and style and builds each sale with a confident fashion voice.
- Actively uses styling and selling technology to deliver the customer experience and drive sales.
- Uses outreach tools to connect and build relationships, inspiring repeat purchases and building a personal clientele.
- Has flexibility to manage customer interactions and ability to balance multiple online platforms.
- Sells the Bloomingdale's Loyalist program as the best way to shop at Bloomingdale's.
- Maintains positive working relationships throughout the company.
- Create an in-store and online experience that is easy, seamless and fun through the greeting and engaging all customers and by providing a genuine and friendly interaction.
- Drive sales with in-store and online clients by embracing and being proficient with technology.
- Participate in the merchandising and operational requirements of the role.
Qualifications and CompetenciesEducation RequirementsMin/PreferredEducation LevelDescriptionMinimumHigh School or GEDHigh School Diploma or equivalent required
Years of ExperienceMin/PreferredYears of ExperienceCommentsMinimum11-2 years related experience
Competencies
- High School Diploma or equivalent required.
- 1-2 years related experience.
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities.
- Resourceful self-starter, works well independently as well as part of a team, able to adapt to changing priorities.
- Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals.
- Frequent use of computers - Able to use and navigate multiple technological devices.
- Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.
- Strong communication and problem-solving skills; presents information in a clear, concise manner.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Physical RequirementsPhysical Requirements
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
- Position requires prolonged periods of standing/walking around store or department.
- May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders.
- Frequently lift/move up to 25lbs.
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.
