Billing Specialist

Job Description:

The Billing Specialist I contribute to company objectives by providing frontline, billing-related service, and call support to internal and external clients as well as partners and vendors.

The Billing Support team is the first line of contact for customers with billing related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Collections as well as the F&I, DMS, and other Business leaders and Sales teams.

Job Requirements:

The expectations and responsibilities of the role include:

· Answer inbound inquiries, via phone and email, from external and internal clients related to Billing.

· Reviewing, understanding, and conversing with clients regarding their contract terms, invoicing, and accounts receivable balances

· Presenting information to clients clearly and concisely as well as documenting this information appropriately in Salesforce and SAP

· Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Collections) as well as other internal teams (e.g. Sales, Retention, Business Leadership) as needed to resolve all client inquiries

Requirements:

· Previous experience answering a high volume of incoming calls.

· Salesforce experience is a plus +

· Genesys experience is a plus +

Job Types: Full-time, Contract

Salary: $13.02 - $19.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Office
• Remote

Experience:

• ICD-10: 1 year (Preferred)

Work Location: Remote