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Form of workSummary - Managed Print Services (MPS) Billing Specialist
The MPS Billing Specialist will work proactively and efficiently on new initiatives to improve our MPS billing services. Respond to ARC personnel telephone calls regarding customer billing issues, enter orders/invoices into ARCs Salespad billing software, calculate special billing from spreadsheets, and generally make sure that billing is accurate and timely by performing the following duties:
These are some of the exciting things you get to do:
- Maintain or direct the maintenance of billing-related information in ARCs fleet management system (Fleet Manager) for responsible locations
- Work with ARC location offices personnel to properly configure billing
- Establish and implement necessary communication strategies for the improvement and awareness of quality issues within the MPS department billing structure
- Assist both internal and external customers
- Ability to understand and communicate job-related information clearly and concisely
- Able to multi-task while maintaining quality and accuracy
- Ensure all new agreements are entered Fleet Manager within 24 hours of install
- Complete monthly audits on Meters, Billing, and Abacus to ensure monthly accuracy
This will help you succeed:
Strong and effective communication, organizational, and time management skills.
- Exhibit a professional demeanor.
- Manage and schedule products and resources to meet the volume of workflow.
- Ability to handle possible overtime.
- Provide the client with clear, proactive information on all issues concerning possible delays
- Develop and maintain a positive relationship with all contacts.
- Have tools in place to accurately track errors and deadline compliance.
- Recognize and report extended or costly service events.
- Follow up with customers to gauge satisfaction
- Ability to assist both internal and external customers
- Computer techy: Microsoft Suite, Salespad, billing software, and ability to learn quickly
- Ability to follow processes and procedures accurately
- Ability to add, subtract, multiply, divide, and perform job-related mathematics
Education and Experience
- Associates Degree
- 2 years of related experience
Whats in it for you?
- Competitive compensation with comprehensive Employee Benefits including medical, dental, life and disability insurance coverage, a 401-K plan with company matching, and an Employee Stock Purchase Plan allowing you to acquire ARC stock at 15% below market price
- Continuous training
- A management team that supports you and wants you to be successful
- Culture of caring for our employees
- The prestige of working with a company that consistently receives 5-star customer reviews (don't take our word, just check our Google reviews)
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words Accommodation Request in your subject line.
We are an Equal Employment Opportunity (EEO) Employer.
It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
To all recruitment agencies:
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.
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