Address
Form of workCall Center Customer Service Representative - Bilingual Spanish - English
Magnum Insurance Agency – Des Plaines, IL
Magnum Insurance Agency – Des Plaines, IL
Hourly rate offered $17 - $18 per hour plus bonus package
Magnum Insurance Agency is looking a friendly and hard-working Customer Service associates SALES ORIENTED to join our growing team. This position is responsible for receive inbound calls from existing and potential customers to offer a variety of services and provide quality of service.
Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.
Responsibilities:
- Identify customer questions, complaints, concerns, and overall needs
- Take payments over the phone, provide CS if need it.
- Redirect customers to appropriate departments and teams when appropriate
- Maintain professional relationships with customers through ongoing excellent Customer Service
- Collaborate with Call Center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
- Follow all communication procedures, policies, and guidelines during every customer interaction
- Perform duties and responsibilities with our customers’ satisfaction as your number one priority
Qualifications
- Customer service experience sales oriented preferred.
- Bilingual Spanish - English
- Excellent interpersonal communication skills
- Strong phone skills i.e. diction, active listening
- Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
- Outgoing, friendly, compassionate personality
Benefits include:
- Paid Training
- Bonus package
- Medical Plan
- Dental Plan
- Vision Plan
- Flexible schedule
- Personal and sick days paid
- Short-Term and Long-Term Disability Plan
- Company Paid Life Insurance
- 401(K) plan match
