Bilingual Patient Resolution Specialist

Do you pride yourself on solving problems, finding solutions, and taking care of others?

Are you attentive to customers and take time to really listen to their needs?

If you share our passion for superior customer service and have what it takes to make each patient’s experience rewarding, then HBCS is the place for you. You will use your positive attitude, your caring nature, and your top-notch customer service skills to create a superior patient experience.

What you’ll be doing:

• Managing a high volume of in-bound and out-bound calls from patients, hospitals, and insurance carriers to resolve patient accounts and humanize the patient experience

• Researching alternate insurance or payment options available while navigating and updating multiple patient accounting systems

• Assessing caller status to ensure the protection of patient privacy and compliance with State and Federal guidelines

The best fit for this job is someone who:

• Has previous customer service and/or collections experience
• Is fluent in both English and Spanish (Fluency will be tested)
• Has demonstrated proficiency operating and utilizing multiple internal and external collections systems and reporting mechanisms in order to ensure account resolution
• Possesses excellent communication skills – no fear of the phones!
• Has the ability to identify an issue, examine options, and provide effective solutions
• Has a high school diploma or equivalent
• Has the ability to productively work remotely, including:

• Reliable and secure non-satellite-based internet connection (this will be tested prior to start date)

• Dedicated quiet and private workspace

Why you’ll want to join the HBCS team:

• We offer a competitive total compensation package comprised of a base salary range and incentive. This provides the opportunity for your compensation to grow as you develop within the role. The base salary range for this role is between $18 and $28 per hour, and is dependent upon your specific skills, qualifications, experience, and location. This role also offers additional monetary benefits for bilingual skills!

• The opportunity for advancement is outstanding! We invest in our team members through training and development to help them reach their career goal and their full potential in the fastest growing career industry – Healthcare!

PLUS

• Medical, Dental, Vision and Life Insurance
• 401(k) with Substantial Company Match
• Ability to work from home
• Tuition Reimbursement
• Generous Paid Time Off and Paid Company Holidays
• Work/Life Balance: Morning and Evening Shifts available
• Employee Assistance Program

Who we are:

HBCS is a leader in healthcare receivables management, providing electronic billing, insurance follow-up, and self-pay recovery services to hospitals and healthcare providers throughout the United States. Our success story is a product of our skilled and expertly trained staff, and their continuous commitment to demonstrating exceptional customer service while utilizing state-of-the-art technology. With headquarters in New Castle, Delaware and a remote workforce operating from home offices throughout the country, our skilled and dedicated team delivers quality, value-added services to ensure that the goodwill established between our partner hospitals and health systems and their patients remains steadfast.

HBCS is an Equal Opportunity Employer. We are proud that we have always been committed to diversity in the workplace and to offering employment opportunities without regard to race, color, religion, sex (including pregnancy), gender identity, gender expression, national origin, age, military experience (active, veterans, reservists and National Guard), genetic information, disability, or other legally protected characteristics.