Housing Program Specialist

HOUSING PROGRAM SPECIALIST

Job Description

Equal Employment Opportunity: Conflict Resolution Centerseeks to ensure and provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

ABOUT CONFLICT RESOLUTION CENTER

Our Mission

CRC’s mission is to be unwavering in breaking down barriers and building bridges to honor each individual’s voice and their right to equity by creating spaces for transforming conflict into opportunity and harms into healing. We commit to being proactive in opposing racism and promoting racial equity through staff, Board, and volunteer study and self-examination, ongoing scrutiny of organizational practices and programs, and speaking out in our spheres of influence in the community. We commit to promoting equity for all LGBTQ+, immigrants, and other individuals from justice-impacted communities. We commit to creating innovative and sustainable programs in partnership with the communities we serve. It is essential that CRC staff, Board, volunteers, and associated practitioners reflect the perspectives and experiences of CRC constituencies. We commit to approaching all programs and processes through a restorative mindset and inclusive practices, that reestablish or create health, strength, consciousness, and increased capacity for wellness and connectedness. We celebrate the humanity of each individual and access the wisdom of the collective via communication that promotes nonjudgment, empathy, and deep listening.

Our Vision

CRC envisions a society in which each individual’s voice is valued and contributes to a compassionate and caring community.

POSITION SUMMARY

The Housing Program Specialist, coordinates and executes day-to-day functioning of the housing intake process, supporting renters and property owners in need of mediation or cooperative problem solving, conducting outreach to and connecting with Property owners. The Housing Program Specialist is a strong relationship-builder, organizer, and works flexibly and collaboratively with co-workers, clients, and referrals partners.
JOB RESPONSIBILITIES

Intake and Case Management:

• Screen incoming calls from renters and property owners/managers;
• Provide an explanation of the processes of mediation and make appropriate referrals for other services or resources;

• Provide case management including setting up session times and locations, assigning mediators, preparing and sending session letters and session notes; preparing and distributing materials, making follow up calls to participants, mediators, partner organizations and contract partners;
• Support other programs (making calls, attending meetings), as needed;
• Accurately record and maintain all case data and notes according to organizational standards.

Outreach

• Conducting outreach to Property Owners and Manager
• Provide an explanation of the processes of mediation and their application resolving Property Owner/Renter conflict
• Developing and maintaining Property Owner/Manager relationships and mediation referral sources

EDUCATION AND EXPERIENCE

· High school degree or equivalent experience;

· 1-2 years experience in relevant industry or related life experience;

QUALIFICATIONS

· Demonstrated experience working within diverse environments and with communities of color;

· Ability to deliver non-judgmental services to all people;

• Ability to work with individuals who are in conflict and experiencing stress and trauma and ability to exhibit care and empathy over the phone;
• High level of personal integrity and ability to maintain confidentiality;
• Aptitude for organization and information management;

· Demonstrated interpersonal skills, including collaborating with a team, working across program areas, disseminating information effectively;

· Excellent written, verbal, and interpersonal communication skills;

· Comfortable with and effective at working independently;

· Experience using MS Office programs including Word, Excel and PowerPoint at a proficient level, and with data management software programs or databases;

· Must be available to work full days during the work week, available to communicate with team members consistently throughout the work day;

· Must have strong collaborative workstyle;

· Must have reliable transportation for work requirements and be able to pass a background check.

· We also value:

o fluency in other languages; and

o lived experience with poverty, homelessness, discrimination, and family trauma.

HOURS: 20-40 hours per week, Monday - Friday. ($21-$23 hourly) Must occasionally be available for weekend hours.

BENEFITS: CRC’s competitive and comprehensive benefits package includes medical, dental, paid time off/holidays, and elective benefit (Simple IRA).

HOW TO APPLY: E-mail a cover letter and resume with the subject line “Housing Program Specialist” to Zina@crcminnesota.org