Address
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SalaryAbout USS:
THE USS DIFFERENCE
SUPERVISORY RESPONSIBILITIES
Qualifications:
EDUCATION
Min/Preferred
Education Level
Description
Minimum
2 Year / Associate Degree
or equivalent years of experience
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
3
Sales, Operations, Customer Service, Accounts Receivable or
in a related field, or equivalent combination of education and
experience
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Physical Requirements:
Demand
Frequency
Sit while answering phones or reply to emails
Frequent
Use hands and fingers to handle, control or feel objects tools or controls
Frequent
Repeat the same movements when entering data
Frequent
See details of objects that are less than a few feet away
Frequent
Speak clearly so listeners can understand
Frequent
Understand the speech of another person
Frequent
Focus on one source of sound and ignore others
Frequent
Hear sounds and recognize the difference between them
Frequent
See differences between colors, shades and brightness
Frequent
Benefit Summary:
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.
THE USS DIFFERENCE
- One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
- The largest inventory of equipment in the country.
- Coast-to-coast coverage with over 130+ locations in 27 states — and growing!
The Customer Solutions Specialist-Dispute Resolution is responsible for researching and resolving complex customer disputes. This specialist will collaborate with various internal and external partners to ensure that customer concerns are handled seamlessly, timely, and USS successfully executes rapid resolutions to customer concerns.
Responsibilities: - Responsible for resolving complex customer disputes and accounts receivable balance discrepancies through researching orders, conducting root cause analysis, calculating accurate adjustment to invoices, recommending settlements, and solutions
- Monitor issues and cases within the assigned case queue, escalating when necessary to ensure timely and expeditious resolutions of customer disputes
- Collaborate across all USS Functions to resolve customer issues, and at times, communicate directly with customers
- Make recommendations on the appropriate action to resolve customer disputes such as account adjustments and small balance write-offs when necessary
- Review customer account details to determine resolution for customer disputes, reconcile account and order discrepancies in a thorough and timely manner
- Manage and monitor tasks and requests to other departments via case management, ensuring work is completed in a timely manner
- Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position does not have direct supervisory responsibilities.
Qualifications:
QUALIFICATIONS
EDUCATION
Min/Preferred
Education Level
Description
Minimum
2 Year / Associate Degree
or equivalent years of experience
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
3
Sales, Operations, Customer Service, Accounts Receivable or
in a related field, or equivalent combination of education and
experience
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent customer service skills, reliable, professional attitude, and a self-starter
- Analytical, process, and detail-oriented
- Ability to demonstrate strong professional communication skills, both oral and written
- Knowledge of USS systems and practices
- Solid understanding of basic bookkeeping and accounting principles
- Experience in Salesforce preferred
- Ability and desire to learn corporate specific applications, technology, and terminology
- Ability to independently manage and prioritize workload
- Highly detail and quality oriented with a focus on thoroughness and accuracy
- Demonstrates a strong sense of ownership and accountability
- Proficient in data entry and MS Office Suite
Physical Requirements:
PHYSICAL REQUIREMENTS
Demand
Frequency
Sit while answering phones or reply to emails
Frequent
Use hands and fingers to handle, control or feel objects tools or controls
Frequent
Repeat the same movements when entering data
Frequent
See details of objects that are less than a few feet away
Frequent
Speak clearly so listeners can understand
Frequent
Understand the speech of another person
Frequent
Focus on one source of sound and ignore others
Frequent
Hear sounds and recognize the difference between them
Frequent
See differences between colors, shades and brightness
Frequent
All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
- Paid Time Off (pro-rated for Part-Time employees)
- Paid Holidays
- Medical/Pharmacy
- Dental
- Vision
- 100% Employer-Paid Short-Term Disability
- 100% Employer-Paid Long-Term Disability
- 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- 100% Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
EEO STATEMENT
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
