Bilingual Member Support Specialist

About us

https://revive.health

ReviveHealth provides individuals with easy and timely access to quality physical and mental health care, a personal collaborative care team, and prescription drugs at no cost.

ReviveHealth is pioneering in a new era of Health Assurance with affordable solutions for healthcare. By leveraging innovative technologies to create a virtual, data driven consumer platform that promotes a simplified best in class consumer experience, ReviveHealth is focused on healthcare and well-being that is simple, affordable, and accessible.

About the role

The Operations Team serves as the voice of the member. This position is the voice of the company which represents how ReviveHealth takes care of our members. We believe in empathy, compassion, and centering our focus on the needs of our members and ensuring each member has access to simple and affordable care.

As a Bilingual Member Support Specialist, you are responsible for answering incoming calls, emails, and chats from our Members and Care Coordinators. You are also responsible for ensuring that our members are navigated successfully through their healthcare and social determinant needs.

Responsibilities

• Available to work Monday-Friday 11am-8pm EST.
• Responsible for demonstrating the highest skill levels with regard to member service, data entry, problem-solving, and the ability to follow-up and follow through to assist our members.
• Responsible for learning all plans and building a strong knowledge base to provide excellent customer care.
• Help resolve member concerns pertaining to membership benefits, virtual access to medical care, and pharmacy care coordination.
• Assists with member education and ensures that each member has access to the services needed.
• Serves as a liaison between the member and other departments
• Consistently exhibit behavior and communication skills that demonstrate ReviveHealth’s commitment to superior member service, including quality, care and concern with each and every internal and external customer.
• Uses, protects, and discloses members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assigned
• Perform outbound calls to members as needed or assigned

Qualifications

• Must be fluent in Spanish (Required)
• 3 years of customer service or call center experience
• Computer literate with strong data entry skills
• Customer service-oriented
• High Energy and positive attitude
• Excellent verbal and written communication skills
• Bilingual
• Strong active listening skills
• Excellent telephone skills and telephone etiquette
• Ability to maintain composure in a challenging situation
• Excellent problem-solving skills
• Organized, detail-oriented and task-oriented
• Ability to multi-task and be flexible
• Ability to work in a fast-paced, team-oriented environment
• Self-motivated and team player
• Ability to propose new, better solutions

ReviveHealth provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• Spanish (Required)

Work Location: Remote