Member Support Specialist

Skiltrek is hiring for Hybrid Healthcare Member Support Specialist to start in February 2024!

Job Description

Faith based, Christian Organization is looking for Member Support Specialists to join their team:

• This position is customer service, but also has an aspect of sales. This person will be the first point of contact for members or potential members.
• Will answer questions or concerns related to the Medi-Share membership guidelines, general provisions of the program, technical support, monthly share payments, etc.
• Will be taking roughly 50-60 inbound calls per day.
• Make about 5-10 outbound calls to Providers.
• Will be provided a script and during these calls to help current and potential members to start but additional training may be required.
• Will be sending follow up emails/information to potential members to make sure they have all of the information required.
• This job requires a lot of data entry and multi-tasking between two computer screens.
• Need someone who is comfortable reading off a script and having the same conversation throughout the day without any issues.

Work Environment

• Hybrid schedule consisting of 3 days in office and 2 days remote.
• Faith Based, Christian organization.
• Dress code is business casual.

Hours

• Must be willing/able to work any 8 hour shift between 6 am - 7 pm MDT, Monday-Friday
• Need to be flexible working ANY hours between those hours
• Full time 40 hours a week
• Can only miss 16 hours of time during first 9 weeks of training or will be grounds for termination. Ideally no time off within the first 90 days

Required Skills & Qualifications

• At least 2+ years of recent customer service/call center experience
• Strong job tenure in past positions
• Strong multi-tasking skills and experience multi-tasking in past positions
• Ability to work off of multiple computer screens and navigate through multiple systems
• Ability to work full time, within the required hours
• Must have strong internet connection to work from home, with wired connection
• Type 30 WPM
• Strong internet (10 Mbps or more for Download and Upload, less than 100 Ping)
• Bi-lingual (Spanish Speaking) is a plus, but not required

Thank you for your time and please apply directly with an updated resume!
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.