Customer Service Representative (Bilingual - Spanish/English)

Job Opening: CUSTOMER SERVICE REPRESENTATIVE
(bilingual Spanish/English required)

$28.85 - $48.08 per hour (approximately $60,000 – $100,000 annually)

Bilingual employees receive an additional $2.00 per hour pay following a demonstration and verification of Spanish language abilities.

• For full details about the position and application requirements, please visit our website at: https://sonomacleanpower.org/job-opportunities
• To apply for this position, please submit your cover letter, resume, and references as a single PDF to jobs[at]sonomacleanpower.org.
• Applications that do not include the required materials will not be considered. Applications submitted via Indeed will not be reviewed.

Are you ready to lead the charge in shaping the future of local clean energy? Join Sonoma Clean Power (SCP) as a bilingual Customer Service Representative!

SCP is on the lookout for a friendly and dynamic bilingual Customer Service Representative to play a key role in delivering on our Mission to turn the tide on the climate crisis, through bold ideas and practical programs. As the community-owned electricity provider for Sonoma and Mendocino counties, SCP is at the forefront of California's clean power transition, and we need an outgoing individual like you to join our team!

About Sonoma Clean Power (SCP)

SCP is not just an electricity provider; we are a catalyst for change. We procure electricity from clean, renewable sources including solar, wind and geothermal. Our commitment to clean energy has made us a leader in the industry, and we've been providing an optional 100% local renewable source since 2014.

Summary Description

As a Customer Service Representative, you will work under SCP’s Customer Service Manager to assist in various aspects of Customer Service processes such as phone and email responses to questions on billing, service, press releases, customer offers and incentives, projects, energy-efficient technologies, and general education. You will also provide responsible, patient, and efficient Customer Service and support to SCP staff and the public.

The ideal person for this position will have a high degree of professionalism, excellent communication skills, and bring a can-do attitude to the team. Being bilingual/biliterate in Spanish and English is required.

Visit www.sonomacleanpower.org to learn more about SCP.

To apply, please email a cover letter, resume, and references as a single PDF to: jobs@sonomacleanpower.org.

_ THE SONOMA CLEAN POWER AUTHORITY IS AN EEO/ADA EMPLOYER_

Job Type: Full-time

Pay: $28.85 - $48.08 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Ability to Relocate:

• Santa Rosa, CA 95404: Relocate before starting work (Required)

Work Location: Hybrid remote in Santa Rosa, CA 95404