Benefits Specialist

Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
Under the supervision of the Sr. Mgr., Benefits or Supv., Benefits, the Benefits Specialist is a vital member of the People Services team and is responsible for the day-to-day administration of Pacific Dental Services benefit programs. This position researches and resolves complex, non-routine problems, performs analysis and reconciliation of benefits-related data, and responds to request for information related to health insurance, dental, vision, life, disability, 401(k) and other benefits.
Responsibilities

• Research and respond to employee benefit inquiries, issues and escalations ensuring a prompt, equitable, compliant, and courteous resolution.
• Ensure the accuracy of all benefits enrollments in Workday to provide vendors with accurate eligibility information.
• Partner with our benefit vendors and third-party administrators for a seamless service delivery and resolution of issues and discrepancies.
• Collaborate with Payroll, Accounts Payable, and other departments related to the administration of our benefit programs.
• Run reports and conducts regular audits to ensure data integrity across platforms.
• Identify areas to streamline administrative practices, enhance services performed and automate processes to better scale with the organization's growth.
• Assists with benefits projects and design of new benefits plans, open enrollment and roll-out/communication to employees.
• Create SOPs to document and maintain administrative procedures for assigned benefits processes.
• Maintains in-depth knowledge of legal local, state, and federal requirements related to day-to-day administration of benefits programs, reducing legal risks and ensuring regulatory compliance.
• Other duties as assigned by company management.

Qualifications

• Bachelor's Degree in Human Resources or related field, Human Resources Certificate, and/or equivalent combination of education and experience.
• In lieu of degree, +5 years of relevant work experience.
• 2+ years of human resources, benefits administration, and/or payroll experience.

Preferred

• Professional Certification (CEBS or CBP)
• Experience with benefits administration software and systems (Workday experience highly desirable).
• Preferred 4 years of experience in related field.

Knowledge/Skills/Abilities

• A customer-centric approach, with the ability to provide excellent service to team members and assist with their benefits needs.
• Excellent written and oral communication and interpersonal skills to effectively explain benefits options.
• Strong attention to detail to ensure accurate and compliant benefit administration.
• Ability to prioritize and handle multiple projects at one time under tight deadlines.
• Collaborative and able to work effectively with colleagues in People Services, as well as benefits providers and vendors.
• Demonstrate proficiency in Microsoft Office Suite.
• Ability to function within all levels of organization and at various locations.
• Solution-oriented mindset with the ability to think critically about how to optimize processes and programs.
• Ability to maintain strict confidentiality regarding benefits, payroll and employee issues.
• Self-motivated, reliable individual capable of working independently as well as part of a team.
• Knowledge of HR, Benefits, and pay-related laws and regulations.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
$64,480.00-$85,781.00 / Annually
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