Benefits Coordinator

STS Technical Services is hiring a Benefits Coordinator in White Plains, New York.

Position Summary:

Assist the Benefits Team in coordination the administrative tasks required for maintaining the Benefits programs.  Provide customer service to employees; interface with insurance and investment carriers regarding enrollment and changes; coordinate and process disability and workers’ compensation claims for all employees (including pilots).

Major Job Accountabilities:

• Assist the Benefits team with customer service of benefits; monitors calls; benefits inbox; resolves issues; monitors/creates metrics; works directly with Benefits Team to ensure reasonable timeframes for issues resolution.
• Assist with process and follow up on workers compensation claims in collaboration with Risk Management.
• Assist Benefits Specialist with the company leave programs including FMLA ensuring compliance with policies and state/federal regulations. Monitor leave duration, send correspondence, complete requisite forms, track COBRA, and coordinate with disability vendors.
• Assist in the process of setting up direct bill for employees on an unpaid LOA (leave of absence).
• Maintain employee confidence by keeping benefit information confidential. Educates associates on HIPAA and our inability to share PHI (protected health information) with other colleagues who may not have a business need for accessing the data.
• Performs other administrative duties as needed.

Qualifications:

• High school diploma/GED required
• 2 -3 years of customer service experience required
• Minimum of 2 years of Benefits administration experience
• Associate Degree in Business, Human Resources or related field preferred

Skills:

• Ability to maintain absolute confidentiality and discretion
• Ability to learn and comply with federal and state laws and regulations (i.e. HIPAA, ERISA, COBRA, etc.) as well as company policies pertaining to benefits, and work within the requirements set by these regulations
• Strong customer service skills; provide support and assistance on all phases of employee benefits
• Strong organizational, administrative, and data management skills
• Proficient in Microsoft Word, Outlook, Excel, and Power Point
• Excellent written and oral communications skills
• Excellent interpersonal and analytical skills
• Ability to think creatively to solve problems
• Ability to receive, prioritize, and complete tasks from multiple sources with minimal supervision
• Ability to self-manage in a fast-paced environment and to troubleshoot issue as they arise
• Work effectively and efficiently within strict deadlines as part of a team
• Possess proven customer service skills

About STS Technical Services:

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.

Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!

If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.

STS Technical Services is an equal opportunity employer.

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