Benefits Coordinator

Temp to Perm:

Company Overview: Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs. Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.

Position Title: HR Benefits & Leaves Coordinator

Reports to: Director of People & Culture

Responsibilities:

Coordinates the support for all leave of absence cases and workers’ compensation claims. Effectively coordinates all cases/claims to include general administration, comprehensive case management and program compliance with the Family and Medical Leave Act and all related employment laws. Performs exemplary customer service and assistance to associates, executives and HR business partners. Responsible for informing employees about the nature of benefits plans and any changes that happen to the structure of those benefits. Answer questions and concerns that employees have about their benefits.

Job Requirements:

· Serves as the subject matter expert for the leave, workers’ compensation programs and Benefits in alignment and under the general direction and guidance of HR leadership

· Administers all aspects of leave, benefits and workers’ compensation programs.

· Provides extensive case management and coordinates administrative aspects of the cases and claims. Conducts/coordinates investigations into all reported workers’ compensation claims.

· Independently approves and/or denies leave cases based on relevant medical information. Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed.

· Manages all administrative aspects of leave and workers’ compensation claims to include tracking hours used/taken and working closely with the HR Service Center and Payroll to ensure that pay for associates is accurate and correct.

· Works closely with associates to ensure that all relevant completed medical documentation is submitted for timely review. Maintains appropriate contact with all associates on leave and coordinates all aspects of return to work for associates on leave.

· Produces and manages reporting metrics and analytics for all leave cases and workers’ compensation claims. Presents reports as requested.

· Partners closely with all HR business partners on all leave cases and workers’ compensation claims. Meets regularly with HRBPs to review claims’ status and develops strategies for resolution.

· Manages STD/LTD programs and vendor relationships. Ensures that STD claims are coordinated with FMLA or general medical cases.

· Partners closely with HRBPs on all related cases/claims. Meets regularly to review the status of cases/claims and develops legally sound strategies for a mutually beneficial resolution.

· Resolving employee issues with benefits administrators and insurance providers

· Assisting the employee in enrolling in dental, vision, medical insurance plans, etc.

· Performs all other duties as assigned or required.

Education: An associate’s degree in business administration, human resources or related field

Work Experience Level Required

· two years of experience in Human Resources

· two years of experience in managing leave cases (FMLA, STD) and workers’ compensation claims

Skills

· ability to analyze information and convert related activities into a comprehensive work plan

· ability to communicate and make recommendations to upper management

· ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions

· ability to multi-task and drive multiple projects

· ability to work independently in a fast-paced environment with changing priorities

· demonstrated ability to deal with confidential information

· demonstrated problem solving, time management and priority setting skills

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

Essen Health Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Job Type: Full-time, in person 5 days a week

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Bronx, NY: Relocate before starting work (Required)

Work Location: In person