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SalaryALM Mall of Georgia Automotive Service Manager**Sign on bonus**
With our rich history of success and growth, we are looking to expand our workforce and are currently looking for driven, excited, dedicated individuals that are ready for the opportunity to join a winning team, and continue to drive home the culture of success that we have built.
We are seeking a highly motivated and experienced individual to join our team as an Automotive Retail Service Manager. In this role, you will be responsible for setting up and managing all aspects of our automotive retail service operations. From establishing the service department to overseeing day-to-day operations, your role will be pivotal in ensuring the success and efficiency of our service offerings.
Ideal Candidate:
- Proven leadership skills with a track record of successfully managing service teams.
- Extensive knowledge of automotive systems and excellent customer service acumen.
- Strong communication and organizational skills to streamline operations and enhance customer satisfaction.
Automotive Service Manager Responsibilities
- Supervise service department personnel, ensuring optimal performance in servicing customers.
- Manage appointment schedules and customer capacity efficiently.
- Prepare detailed repair orders, obtain approval signatures, and enter data into the service database system.
- Monitor repair orders for timely completion, closed billable hours, and proper tracking of special order parts.
- Collaborate with cross-functional teams to drive continuous improvement.
- Act as a liaison between customers and technicians, ensuring mutual understanding of needs and services.
- Understand customers' requirements and concerns, aligning them with various service options.
- Maintain a service customer follow-up system to encourage repeat and referral business.
- Oversee inventory management, ensuring accurate stock levels, and tracking parts availability.
- Develop and manage budgets, control expenses, and seek cost-effective solutions.
- Present regular reports to the senior management team on service department activities, performance, and goals.
Automotive Service Manager Job Requirements/Qualifications
- Proven experience (4+ years) as an Automotive Service Manager or in a similar role in an automotive repair facility.
- Dealertrack DMS Experience is necessary.
- Previous Automotive Service advisor experience is required.
- Ability to operate the department profitably according to dealership guidelines.
If you're ready for a challenging and rewarding role in Automotive Service management, apply now to be part of our team at ALM Mall of Georgia!
Job Type: Full-time
Pay: $84,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
