What You’ll Do
- Data entry and/or validation of recent services sold in Professional Services automation tool
- Respond to general support tickets for the CX organization
- Audit implementation project entries for accuracy and consistency
- Contribute to developing and enhancing new processes across the Services Operations team and Professional Services in general
- Identify, communicate, and assist with workflow/system improvements
- Work with peers in Services Operations to facilitate cross-training and load balancing
- Collect, analyze, and summarize information, in report form, across divisions
- Troubleshoot and resolve client invoicing and billing issues
What You’ll Need to Succeed
We’re looking for someone who:
- Can work hybrid (once a week) from Chicago office preferred, or remotely from an Applied Systems office
Your experience should include some or all of the following:
- 0-2 years of experience in Operations, Finance, Accounting, or Professional Services
- Strong skills in Microsoft Excel; understanding of basic functions such as formulas required – experience with Pivot Tables helpful
- Demonstrated strong analytical and detail-oriented aptitude, a high degree of accuracy is required
- Demonstrated strong business acumen and problem solving skills
- Excellent written and verbal communication skills, including presentation skills
- Ability to work proactively and effectively in a fast-paced, complex, and dynamic environment
- Excellent interpersonal skills
- Highly self-motivated and self-directed
- Able to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Bachelor’s degree in Business, Operations, Management, Accounting, Finance, or related field; or equivalent work experience
- We proudly support and encourage people with military experience, as well as military spouses, to apply
Additionally, you may have:
- Experience with administering and optimizing a Professional Services Automation platform, such as NetSuite OpenAir helpful but not required
Benefits from Day One
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) and/or RRSP retirement savings plans with employer match
Work-Life Balance
- Competitive paid vacation time and a free day for your birthday
- Personal/sick time
- Paid holidays
- Flex Time
- Paid parental leave (U.S. candidates)
- Volunteer time off
Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
Who We Are
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