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SalarySummary
The Opportunity
Hyatt seeks an enthusiastic Global Revenue Management Operations and Training Manager to join our Global Revenue Management Team. In this role, you will be collaborating closely with the broader Revenue team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedules
- Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The global REVENUE MANAGEMENT OPERATIONS AND TRAINING manager supports the director and works with all hotels in all global regions, both full and select services. This position is responsible for all aspects of OPERATIONS AND TRAINING. The position also creates standard operating procedures, provides strategic guidance, participates in the execution of strategies, and operationalizes special offers and promotions, and any other REVENUE MANAGEMENT programs. The position also liaises with Data Services, Marketing Operations, RMS Support, and many other departments. In addition, this position helps design, develop, deploy, and train all REVENUE MANAGEMENT systems and related applications regarding RMS, RMT, CRS, and PMS. This manager works with REVENUE MANAGEMENT’s external partners and vendors to create training, provide support, and develop enhancements that benefit Hyatt users. This position also provides REVENUE MANAGEMENT training across other disciplines such as sales, events, and operations.
A bulleted list of key aspects of the role
- This is a remote position.
- Support all hotels in all global regions in all aspects of REVENUE MANAGEMENT standards, procedures, technologies, and partners.
- Participates in the design, development, and deployment of all RM-related systems.
- Create and deliver training for all aspects of RM: Systems, strategies, onboarding/training, continued education.
- Develop and maintain an RM standards handbook for all hotels globally, support and adhere to these standards.
- Create standard operating procedures and guidelines for rates, promotions, and packages.
- Facilitates RM Training classes for existing systems and new Hyatt PrO.
- Facilitates and Tests new RM enhancements and roll-out training.
- Create visual learning for all hotels globally for all RM functions needed.
- Participate as SME (Subject Matter Expert) on related system developments and enhancements.
Qualifications
Experience Required:
- Minimum of 5 years of Hyatt Property or Corporate experience in Revenue or Reservations.
- High School education is required.
- Must have Prior (RMS), RMT (Rate Management Tool), Opera, and Reserve Experience.
- Must be proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Must be highly skilled in PRIO and Reserve. Opera experience is a plus.
- Ability to multi-task in a high-paced environment and work independently with high efficiency and professionalism.
- Strong verbal and written communication skills.
- Proven ability to creatively solve problems.
- Must be open-minded and able to adapt to a fast-paced, changing environment and champion change.
- Ability to use independent judgment and when necessary, act as sole decision maker when interacting with hotels.
- Schedule flexibility is required up to and including the occasional evening and weekend hours.
- Willingness and ability to travel for training sessions stated above.
- Ability to relate to students and deliver authentic, experienced-based training with knowledge to go into live systems for demonstrations and examples in both a live and virtual environment.
Experience Preferred:
- Ideas G3 experience preferred.
- College/bachelor’s degree preferred.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
