Associate Analyst, Asset Protection Operations Center

About the Role
The Associate Analyst, Asset Protection Service Center (APSC) plays a critical role to Gap Inc.'s Asset Protection strategy, "We enable purpose-led, billion-dollar businesses by protecting People, Assets, and Brands". You will contribute to the Global Security & AP Services "Center of Excellence" by providing capabilities with a "Try Fast, Learn Fast, Think Big mentality". You will perform as a subject matter expert by leveraging optimized resources targeted to identify risk and deploy efforts to increase speed and efficiency. The APSC Associate Analysts will participate in a data-lead operation that enables the APSC to deploy better data management to provide forecasting, intelligence and enhanced visibility to crucial data that show potential risk or impact to Gap Inc. assets.
The Asset Protection Service Center (APSC), located at the Corporate Shared Services Center (CSSC) in Albuquerque, NM, serves as the focal point for the monitoring, risk analysis and business continuity reporting intake for Gap Inc. Under the direction of the Manager, Asset Protection Service Center and the Associate Manager, Asset Protection Service Center, APSC Associate Analyst executes the various core functions of the APSC that includes, but not limited to; Risk Event Identification/Escalation, Risk
Intelligence Analysis, Emergency & Crisis Response, Supply Chain Security, and Physical Security. APSC Associate Analysts act as business partners who work closely with teams across the Asset Protection organization and the wider business, serving as a key business partner that enables our
businesses.What You'll Do

• Perform daily functions of the APSC, including, but are not limited to: risk intelligence, incident/crisis response, emergency notification, supply chain resiliency, travel security, and physical security
• Participate in the intelligence function by preparing and disseminating global risk intelligence products aimed at identifying and mitigating business risks
• Conduct regular monitoring of open-source intelligence, social media platforms, and internal specific intelligence gathering tools for known and potential threats to employees, company assets and reputation
• Monitor geopolitical events that may impact executive travel, company events, and/or operations, and provide periodic and timely reporting
• Manage and handle situations of a sensitive nature and maintain company's confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.)
• Manage and lead response efforts to life safety incidents (medical, safety, natural disasters, etc.) and coordinate reponse of security officers, ERT, facilities, police, fire and EMS personnel as required
• Responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests
• Maintain various records of communications and events, including operational logs, daily shift checklists, handover reports, monthly safety and security audits checklists and incident reports

COMPETECIES:

• Must be competent and literate with computers and technology systems and platforms
• Must have ability to communicate both written and orally, through superior communication skills
• Ability to multitask in a fast paced, high-pressure work environment and make sound decisions
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Strong understanding and experience with video surveillance and physical access control systems
• Strong decision-making ability during both crisis and non-crisis situations
• Ability to think through problems for logical solutions, and remain calm and professional under stress
• Ability to analyze problems, identify causes, and implement results oriented solutions
• Excellent organizational and time management ability
• A professional demeanor, along with excellent customer service skills
• Ability to work independently while also being a team player

Who You Are

• Must successfully complete and pass the "CritiCall" computer-based testing module. CritiCall is used to measure skills that are vital as a APSC Associate Analyst, including, but not limted to: multitasking, prioritization, map-reading, memory recall, comprehension, data-entry and decision making
• Experience in working with risk intelligence monitoring and mass notification tools and platofrms (Everbridge, Dataminr, ISOS experience a plus)
• 1-3 years of Security Operations Center or similar customer call center experience preferred.
• Good working knowledge of Microsoft Office suite and Windows OS
• Have a strong knowledge of physical security, information security and emergency operations, preferably in a corporate environment
• Access Control/Alarm Monitoring systems experience (C-CURE experience a plus)
• Flexibility to work various shifts if needed, including weekends and holidays
• Experience in working with video surveillance, physical access control, incident management and risk intelligence monitoring tools and systems
• Possess a solid employment history demonstrating reliability and dependability
• Must pass a pre-employment background check and drug screening