Assistant Property Manager - Verdana (Il)

Position Brief - Assistant Property Manager, Optima Verdana
As Assistant Property Manager at Optima, you are one of the leaders of the property management team. You will assist the Property Manager in leading the team to build strong lasting relationships among your team and with current and prospective residents, deliver 5-star, concierge-level service and manage property operations and financial performance. You will grow your real estate knowledge, create and implement innovative ideas, and build and lead a team. At Optima we build communities. Fostering a sense of connection is an integral part of delivering an extraordinary resident experience. The assistant manager at Optima Verdana is responsible for the overall resident experience including residential accounting of this boutique 100-unit, ultra-luxury, mixed-use development in the Wilmette. Optima Verdana will also feature 20,000 square feet of amenity space and approximately 8,000 square feet of street-level commercial space.
For those seeking an exceptional lifestyle on Chicago's North Shore, Optima Verdana® is an extraordinary expression of luxury that merges inspired design, breathtaking natural beauty, unparalleled service and a strong sense of community to create a flawlessly curated experience. Our approach to our residents is deeply personal and infused with hospitality; we want all who live at Optima Verdana® to feel welcomed and cared for at every moment. Our programming and management are customized and curated to make everyday life extraordinary, and to ensure that our residents always feel right at home. Our proprietary Optimized Service® at Optima Verdana® takes concierge services to the next level, providing conveniences for our residents within the comfort of their homes, with our professional in-house teams working around the clock. Complimentary services include front door staff, dry cleaning pickup and delivery to the closet, and in-home package delivery within 24 hours of arrival to the building.
About Optima
Optima is a design-driven real estate development firm rooted in the modernist tradition with offices in Illinois and Arizona. For more than 40 years, we have been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, we aimed to reinvent housing by integrating the functions involved in new construction within one company. We control and execute every aspect of the process in-house - development, architecture, construction, sales and management - for a dynamic system that offers greater focus and fluidity. We are committed to delivering extraordinary living through design, innovation, sustainability and management.
What You'll Do

• Process leases and all required documentation from move-in to move-out to ensure all records are complete and accurate.
• Receive and post all payments in Yardi Voyager to insure accurate financial records are always maintained.
• Issue property notices timely to delinquent residents and work with our attorney to secure timely evictions when necessary.
• Prosecute collections to maximize revenue from delinquent accounts.
• Monitor resident insurance certificates to ensure all residents are in compliance with applicable requirements.
• Process and code all invoices related to property operations and maintenance.
• Maintain open communication with the Property Manager and Maintenance Supervisor.
• Receive telephone calls, emails and in-person visits from residents, prospects and vendors/suppliers.

• Create, enter data for and manage Yardi reports, serving as the on-site team's Yardi resource.

• Assist in managing the community's budget by making sound fiscal decisions to increase the net operating income of the community.
• Deliver concierge-level service to residents that creates an unmatched experience and promotes strong resident retention.
• Lead the move-in process making it seamless for our residents and create a powerful and positive first impression in their new home.
• Take ownership of your community by continuously walking, monitoring and correcting issues that are identified, either yourself or with your team.

• Contribute to cleanliness and curb appeal of the community on an ongoing basis by physically inspecting the community and reporting any service needs to Maintenance. Inspect move-outs and vacancies, when requested.

• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Assist in ensuring that all Optima policies and procedures are being followed.
• Contribute ideas to Property Manager for marketing community and improving resident satisfaction.

What You'll Need

• Must have a high school diploma or equivalent. A college degree is also favorable.
• 2-3 years of on-site property business management experience (luxury apartment community experience preferred).
• Experience maintaining accounting reports.
• Scale, as well as Microsoft Office Suite.
• General office and bookkeeping skills

What Will Set Your Apart

• A competitive spirit
• High-energy
• Customer-service driven
• Warm, friendly and service-oriented philosophy
• High degree of flexibility and tolerance for change
• Superior written and verbal communications skills
• Organized and detail-oriented
• Effective at setting priorities/managing competing demands
• Aptitude to work both independently and as a team member
• Yardi Voyager experience

Benefits and Perks

• Salary range: $65- $75K plus bonuses and commissions
• Competitive benefits and great perks make a huge difference; we get that, so you'll get them too. At Optima, we believe they should be meaningful and a part of what makes us great!
• Come as you are! At Optima we celebrate diversity and are committed to creating an inclusive environment for all team members. Optima evaluates qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other legally-protected characteristics

Optima does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Optima team members or the Optima people experience team. No placement fees will be paid to any 3rd party unless such a request has been made by the Optima people experience team.