Assistant Operations Manager

The TSO is the Operations Manager’s direct representative, responsible for providing overall leadership and management of all personnel assigned to his/her specific terminal operation. The TSO has the following duties and responsibilities:

• Ensures full compliance and proper execution of approved/applicable Facility Security Plans (FSP), MTSA and all applicable federal and state regulations.
• Plans, organizes and manages the work of subordinate staff to ensure that the directives are accomplished.
• Direct investigations to verify and resolve customer, federal authorities and employee complaints.
• Coordinates Operational meetings to ensure flow of information between all Supervisors.
• Proper safe-keeping of all associated Sensitive Security Information (SSI) materials.
• Management in line with established organizational requirements.
• Arbitration of employee disputes and resolution of complaints, as necessary.
• Monitor supervisory functions by conducting continual on-the-job training.
• Maintain the order and overall compliance standards for job execution.
• Provide the safeguarding and security of assets for personnel, clients and all visitors.
• Write and maintain reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Inspect work areas to ensure compliance of established regulations in regards to safety and maintenance.
• Observe and evaluate worker’s performance to ensure upward mobility and proper utilization of employee skills.
• Ensure all required reports are executed as necessary.
• Ensure schedules are accurate, balanced and fair.
• Accountable to local client representatives to determine if standards and precedence are being met.
• Performance/role expectations
• Continuity of highest service objectives
• Client awareness and acceptance of procedures
• Monitor and report suspicious activities to local authorities.
• Monitor and address subordinates in violation of policies and procedures.
• Coordinate meetings with local authorities regarding security procedures as necessary.
• CBP (Customs Border Patrol)
• USCG
• Local/Port Police Dept.
• Act as Liaison between LE, CBP, USCG, and associated entities listed formerly.

Education and/or Work Experience Requirements:

• Must be able to communicate in and speak fluent English
• Must be able to work in a client-focused role within a fast pace environment.
• Must be able to handle multiple tasks and high level of accuracy required.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• State Security Officer License required.
• High school diploma or GED required.
• Associates degree or higher preferred.
• Law Enforcement or Military experience preferred.
• Customer Service experience preferred.
• Screener certification (provided by company)

Physical Requirements:

• Inspects documents for validity such as; TWIC, Port ID, driver’s licenses, company ID’s and passports for access control.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to stand a minimum of 8 hours at a time.
• Must be able to lift and carry up to 20 lbs.
• Must be able to talk, listen and speak clearly on a telephone/VHF two-way radio.
• Must have sufficient computer and writing skills.