Assistant Manager, Facilities

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Site and Vendor Management:
Manage the site in accordance with all agreed policies, procedures and contract scope.
Assist with vendor management for maintenance of janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites.
Support the sourcing SME and area/site managers through the vendor contract procurement process
Ensure all vendors are in compliance with contract and all insurance requirements are met
Ensure compliance with all health and safety, environment and risk management policies and procedures in conjunction with the area/site manager.
Coordinate internally with other teams which may include fitness, food services, security and capital projects.
Support the site and area manager in the implementation of short and long-term projects for the client.
Any other activities to support site operations, including, but not limited to: moves/reconfigurations, events, safety, reception and mail services
Client Relationship Management:
Proactively develop and manage client relationships ensuring that expected service levels are achieved.
Comply with all requirements of the client contract and meet or exceed key performance indicators.
Deliver an exceptional quality of service to the client, as reflected by client feedback.
Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.
Finance Management / Cost Control / Profitability:
Assist the area/site manager to achieve or exceed financial targets and key performance indicators.
Assist with the annual budgeting and quarterly forecasting processes for the site/s as well as prepare monthly spend reports (actual vs. budget, variance etc.)
Manage vendor purchase orders, invoices, and payments
Help to develop and approve the annual capital plan for each building, interfacing closely with the client
Actively support an environment of teamwork, co-operation, performance excellence and personal success.
Proactively manage the site operations team
Participate in performance management program, and personal development planning
Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements
Leadership/Staff Management
Lead, manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events
Provide excellent onboarding, training, and team building
Actively support an environment of teamwork, co-operation, performance excellence and personal success
Participate in the individual performance management program and personal development planning for members of the team
Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s
Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence
Sound like you? To apply you need to have:
Associate's or Bachelor’s degree in Facilities, Property, Business or related field desirable.
Minimum 2 years of supervisory experience in facilities management or related field.
Proficient in a range of information technology tools and platforms.
Strong analytical, organizational and presentation skills.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.